Eligibility & Office Support Specialist II

State of South Carolina; Charleston (SC); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Long-term disability

Life insurance

15 days annual leave

15 days sick leave

13 paid holidays

State Retirement Plan

Deferred Compensation (401k/457)

Job summary

The South Carolina Department of Health and Human Services is seeking an Administrative Specialist II to support eligibility staff in Charleston County. This in-office role provides administrative assistance, screens applications, and resolves problems to improve case processing, while maintaining HIPAA compliance and delivering excellent customer service.

Responsibilities include assisting clients in person or by phone, scanning files into OnBase, handling mail, managing supplies, and attending

Qualifications

• High school diploma required.
• Related clerical experience may be substituted for a high school diploma.

Responsibilities

• Assists clients in person or via telephone; screens applicants; forwards referrals; answers questions; resolves problems and adheres to agency policies and HIPAA/Medicaid confidentiality rules.
• Provides administrative support to eligibility staff to improve efficiency in case processing; reviews applications for completeness; scans files into OnBase with correct indexing and county information; handles faxes and prints documents.
• Maintains inventory of supplies and forms; prepares reports; manages filing; sorts and distributes mail; delivers mail between offices as directed.

Job description

The South Carolina Department of Health and Human Services is seeking an Administrative Specialist II to support eligibility staff in Charleston County. This in-office role provides administrative assistance, screens applications, and resolves problems to improve case processing, while maintaining HIPAA compliance and delivering excellent customer service.

Responsibilities include assisting clients in person or by phone, scanning files into OnBase, handling mail, managing supplies, and attending