Client-Facing Administrative Specialist II

State of South Carolina; Columbia (SC); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Health, Dental, Vision, Life Insurance

15 days annual leave

15 days sick leave

13 paid holidays

State Retirement Plan

Deferred Compensation Programs

Job summary

State of South Carolina’s Department of Health and Human Services seeks an Administrative Specialist II to support eligibility staff by handling client intake, screening applications, referrals, and resolving problems within Localized Eligibility Processing in Richland County. This in-office role demands dependable scheduling, timely task completion, and excellent customer service.

You will process mail and faxes into OnBase, maintain filing and supply inventories, and participate in meetings

Qualifications

• Must have a high school diploma or equivalent.
• Clerical experience may be substituted for a diploma.
• Ability to handle confidential information in HIPAA contexts.

Responsibilities

• Assists clients in person or by phone; screens applicants; makes referrals and resolves problems.
• Provides administrative support to eligibility staff; scans and indexes files into OnBase; handles faxes.
• Maintains supplies/forms, filing system, mail processing, and delivery between offices.
• Performs emergency preparedness duties as required; attends meetings and trainings.
• Maintains schedules and completes tasks timely with dependable attendance.

Skills

Customer service

Time management

Communication

Education

High school diploma

Tools

OnBase

Job description

State of South Carolina’s Department of Health and Human Services seeks an Administrative Specialist II to support eligibility staff by handling client intake, screening applications, referrals, and resolving problems within Localized Eligibility Processing in Richland County. This in-office role demands dependable scheduling, timely task completion, and excellent customer service.

You will process mail and faxes into OnBase, maintain filing and supply inventories, and participate in meetings