Administrative Specialist II / 60016703

State of South Carolina; Alabama; On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Long Term Disability

Life Insurance

Annual leave

Sick leave

Paid holidays

Retirement plan

Deferred compensation

Job summary

The South Carolina Department of Health and Human Services is seeking an Administrative Specialist II for the Localized Eligibility Processing (LEP) team in Sumter County. This is an in-office role focused on eligibility processing and daily administrative tasks.

The incumbent will assist clients, screen applications, and support staff by scanning documents into OnBase, handling mail, maintaining supplies, and preparing reports.

Qualifications

• A high school diploma is required or equivalent.
• Related clerical experience may substitute for a high school diploma.
• Knowledge of laws, regulations and agency policies relevant to the agency of employment.
• HIPAA/Medicaid confidentiality rules apply.

Responsibilities

• Assist clients in person or via telephone, screen applications, provide referrals and resolve problems.
• Review, process and route applications; ensure completeness and accurate OnBase indexing.
• Manage mail, supplies, and filing; prepare reports and deliver mail as required.
• Support emergency preparedness duties and participate in meetings and trainings.
• Attend to tasks timely and maintain schedules.

Skills

Customer service

Time management

Attention to detail

HIPAA compliance

Education

High school diploma or equivalent

Job description

Posting number: 191725

Department: Department of Health and Human Services

Division: Eligibility, Enrollment, and Member Services (EEMS)

Job classification: Administrative Specialist II

Posting type: Open

Categories: Administration, Administrative Assistant, Clerical & Data Entry, Health Services, Paraprofessional, Human Services, Customer Service, Organizational Development, Business

Summary

The Agency's mission is to be boldly innovative in improving the health and quality of life for South Carolinians.

This is position is located in Localized Eligibility Processing (LEP), Sumter County. This is an in-office role and not a telecommute or remote position.

Are you the One? We are looking for an Administrative Specialist II, who provides administrative assistance to eligibility staff to improve efficiency in case processing. Performs administrative duties such as assisting clients, screening applications and resolving problems. Provides internal customer services by working in harmonious relationships and developing sound solutions to accomplish the S.C Department of Health and Human Services mission (The Department). Demonstrates positive, cooperative and professional relationships and customer service with staff, co-workers, customers, providers, administrators, the general public, and all stakeholders. Must exhibit dependability/reliability/time management by reporting to work on time, by meeting work schedules & deadlines and completing job tasks effectively and efficiently.

• Assists clients in person or via telephone. Screens applicants, makes appropriate referrals, answers questions & resolves problems. Adheres to all agency policies, HIPAA Medicaid Confidentiality rules. Must maintain punctuality with established schedules & exhibits exemplary customer service skills (friendly, helpful, courteous, and harmonious).
• Provides administrative assistance to eligibility staff to improve efficiency in case processing. Reviews incoming applications/reviews for completeness. Scans files accurately into OnBase using correct indexing and county information. Receives faxes and directs faxes to appropriate worker or virtually prints faxes into OnBase.
• Maintains inventory of supplies/forms. Prepares supply order. Prepares reports as requested. Maintains filing system. Opens/date stamps/reads/researches incoming mail and distributes to appropriate staff daily and prepares outgoing mail. Delivers mail between offices as directed.
• Performs emergency preparedness duties or activities as required.
• Attends meetings and training sessions as required. Makes and keeps schedules, completes tasks timely and reports to work timely. Performs other duties as assigned.

Benefits

The South Carolina Department of Health and Human Services offers an exceptional benefits package for FTE and TGE positions that includes:

• Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children.
• 15 days annual (vacation) leave per year.
• 15 days sick leave per year.
• 13 paid holidays.
• State Retirement Plan and Deferred Compensation Programs.

A circular seal featuring a tree and a figure holding a staff, surrounded by laurel branches and text.

Examples of duties

A high school diploma.

Related clerical experience may be substituted for a high school diploma.

Additional Requirements

• Occasional overnight travel.
• Sitting or standing for long periods of time.
• Lifting requirements: 20 lbs.
• In-office role.

Qualifications

• Knowledge of laws, regulations and policies relevant to the agency of employment.
• Must be able to perform routine administrative duties.
• Exercises discretion in applying policies and procedures.
• Adheres to all agency policies, HIPAA Medicaid Confidentiality rules.

Supplemental information

The South Carolina Department of Health and Human Services is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth or related medical conditions, including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information.