Administrative Specialist II – Eligibility & Client Support

State of South Carolina; Columbia (SC); On-site; USD 27,000 - 36,000; Full time

Benefits offered by this job

Health and dental insurance

Paid vacation and sick leave

13 paid holidays

Retirement and savings plans

Deferred compensation program

Job summary

The South Carolina Department of Health and Human Services is seeking an Administrative Specialist II to provide administrative assistance to eligibility staff and improve case-processing efficiency in the Localized Eligibility Processing (LEP) unit, located in Horry County. This in-office role emphasizes customer service, file handling, and adherence to HIPAA rules.

Responsibilities include assisting clients, reviewing applications, and coordinating referrals while maintaining schedules,

Qualifications

• A high school diploma or equivalent required; related clerical experience may substitute.
• Proven ability to maintain punctuality and provide exemplary customer service.
• Familiarity with agency policies and HIPAA/Medicaid confidentiality rules.

Responsibilities

• Assists clients in person or via telephone; screens applicants and refers necessary referrals.
• Provides administrative support to eligibility staff and ensures completeness of applications.
• Operates OnBase for scanning and indexing documents with correct county information.
• Maintains supplies and forms inventory; handles mail and deliveries.
• Performs emergency preparedness duties and attends required meetings and trainings.

Skills

Administrative support

Customer service

Scheduling

HIPAA compliance

Education

High school diploma

Tools

OnBase

Job description

The South Carolina Department of Health and Human Services is seeking an Administrative Specialist II to provide administrative assistance to eligibility staff and improve case-processing efficiency in the Localized Eligibility Processing (LEP) unit, located in Horry County. This in-office role emphasizes customer service, file handling, and adherence to HIPAA rules.

Responsibilities include assisting clients, reviewing applications, and coordinating referrals while maintaining schedules,