Eligibility Interviewing Specialist

My Florida CFO; Daytona Beach (FL); Hybrid; USD 28,000 - 38,000; Full time

Job summary

The Florida Department of Children and Families is seeking an Interviewing Clerk to assist customers in evaluating eligibility for state assistance programs and to guide them through the application process. The role emphasizes accurate documentation, referrals to community resources, and adherence to the department's performance standards.

Responsibilities include helping applicants complete online or paper forms, guiding them through My ACCESS accounts, and effectively communicating with

Qualifications

• 2+ years of clerical experience in an office setting.
• More than 1 year of customer service experience.
• More than 1–3 years of computer experience.

Responsibilities

• Effectively assessing customers' needs.
• Referring customers to community agencies as appropriate.
• Timely and accurately escalating customers' complaints/inquiries as appropriate.
• Documenting customers' records timely and in accordance with departmental procedures.
• Assisting customers with completion of online or paper applications.
• Assisting customers with My ACCESS Accounts.
• Communicating with internal and external customers as per procedures.
• Maintaining customer lobby log in accordance to Performance Management Plan.
• Explains eligibility requirements, form completion requirements, community resources for financial assistance, and/or provides program benefits

Skills

Clerical experience

Customer service

Computer skills

Job description

The Florida Department of Children and Families is seeking an Interviewing Clerk to assist customers in evaluating eligibility for state assistance programs and to guide them through the application process. The role emphasizes accurate documentation, referrals to community resources, and adherence to the department's performance standards.

Responsibilities include helping applicants complete online or paper forms, guiding them through My ACCESS accounts, and effectively communicating with