Intake & Eligibility Clerk

Florida; Daytona Beach (FL); On-site; USD 32,000 - 34,000; Full time

Job summary

The State of Florida, Department of Children and Families, in DAYTONA BEACH, is seeking an Interviewing Clerk to assist customers applying for government program benefits by assessing needs and guiding them through the application process.

You will refer customers to community resources, explain eligibility requirements, and document records in compliance with procedures while ensuring accuracy and timely processing.

Qualifications

• 2+ years of clerical experience in an office setting.
• More than 1 year of customer service experience.
• More than 1–3 years of computer experience.

Responsibilities

• Effectively assessing customers' needs.
• Referring customers to community agencies as appropriate.
• Escalating customers' complaints/inquiries as appropriate.

Skills

Clerical experience

Customer service

Computer skills

Job description

The State of Florida, Department of Children and Families, in DAYTONA BEACH, is seeking an Interviewing Clerk to assist customers applying for government program benefits by assessing needs and guiding them through the application process.

You will refer customers to community resources, explain eligibility requirements, and document records in compliance with procedures while ensuring accuracy and timely processing.