ACCESS Interviewing Clerk & Eligibility Screener

Florida; Brooksville (FL); On-site; USD 32,000 - 46,000; Full time

Job summary

The Florida Department of Children and Families seeks an Interviewing Clerk OPS to serve as the Screener for the ACCESS Business Model in Brooksville, FL. You will conduct abbreviated interviews for public assistance programs, collect data, resolve discrepancies, and document case records.

Responsibilities include greeting customers, guiding them through online and paper applications, assisting with EBT PIN issues, logging data into computer systems, and coordinating with Economic Self

Qualifications

• Knowledge of effective communication principles and office procedures.
• Ability to assist the public courteously and clearly.
• Ability to record and evaluate data for eligibility decisions.
• Ability to organize filing systems and perform basic arithmetic.

Responsibilities

• Serve as screener for ACCESS program and assign requests to specialists.
• Meet and greet customers; assist online and paper applications.
• Answer general inquiries on program requirements and status.
• Assist with EBT card issues and PIN unlocks.
• Log customers into computer systems for data collection.

Skills

Communication

Public interaction

Data collection

Organization

Basic arithmetic

Job description

The Florida Department of Children and Families seeks an Interviewing Clerk OPS to serve as the Screener for the ACCESS Business Model in Brooksville, FL. You will conduct abbreviated interviews for public assistance programs, collect data, resolve discrepancies, and document case records.

Responsibilities include greeting customers, guiding them through online and paper applications, assisting with EBT PIN issues, logging data into computer systems, and coordinating with Economic Self