Eligibility & Intake Specialist — Front Desk & Admin

Express Employment Professionals - Cincinnati East; Kewaunee (WI); On-site; USD 22,000 - 31,000; Full time

Job summary

Express Employment Professionals is seeking an Eligibility Specialist in Kewaunee, WI. This full-time role involves greeting guests, handling calls, scheduling appointments, and guiding clients through program eligibility.

You will review applications, verify information, enter data, and support confidential records management while delivering excellent customer service in person, by phone, and via email.

Qualifications

• 3+ years of consistent office or administrative experience
• Demonstrated job stability and strong attendance history
• Ability to stay organized and multi-task in a fast paced environment
• Professional customer service and communication skills
• Excellent computer and data-entry skills
• Strong attention to detail, accuracy, and confidentiality
• High school diploma or equivalent
• Bilingual skills are a plus but not required

Responsibilities

• Greet customers professionally at the front desk
• Answer and direct phone calls
• Schedule and manage client appointments; provide clear information regarding program eligibility
• Review and verify application information and documentation
• Enter data and process online or on-demand applications
• Assist with general administrative duties and provide excellent customer service by phone, email, and in person
• Maintain accurate, organized, and confidential records

Skills

Data entry

Customer service

Organization

Confidentiality

Education

High school diploma or equivalent

Tools

Computer skills

Job description

Express Employment Professionals is seeking an Eligibility Specialist in Kewaunee, WI. This full-time role involves greeting guests, handling calls, scheduling appointments, and guiding clients through program eligibility.

You will review applications, verify information, enter data, and support confidential records management while delivering excellent customer service in person, by phone, and via email.