Eligibility Navigator for Public Programs

Express Employment Professionals - Cincinnati East; Shawano (WI); On-site; USD 22,000 - 30,000; Full time

Job summary

Express Employment Professionals is seeking an Eligibility Specialist in Shawano, WI. This on-site, full-time role offers $19/hour and involves assisting individuals and families with program eligibility and applications.

The candidate will greet clients, answer calls, schedule appointments, verify information, and maintain confidential records with strong attention to detail and excellent customer service. Bilingual skills are a plus but not required.

Qualifications

• 3+ years of consistent office or administrative experience
• Demonstrated job stability and strong attendance history
• Ability to stay organized and multi-task in a fast-paced environment
• Professional customer service and communication skills
• Excellent computer and data-entry skills
• Strong attention to detail, accuracy, and confidentiality

Responsibilities

• Greet customers professionally at the front desk
• Answer and direct phone calls
• Schedule and manage client appointments
• Provide clear information regarding program eligibility
• Review and verify application information and documentation
• Enter data and process online or on-demand applications
• Assist with general administrative duties and provide excellent customer service by phone, email, and in person
• Maintain accurate, organized, and confidential records

Education

High school diploma or equivalent

Job description

Express Employment Professionals is seeking an Eligibility Specialist in Shawano, WI. This on-site, full-time role offers $19/hour and involves assisting individuals and families with program eligibility and applications.

The candidate will greet clients, answer calls, schedule appointments, verify information, and maintain confidential records with strong attention to detail and excellent customer service. Bilingual skills are a plus but not required.