Eligibility Coordinator for Community Services

Express Employment Professionals - Cincinnati East; Town of Oconto (WI); On-site; USD 22,000 - 30,000; Full time

Job summary

Express Employment Professionals is seeking an Eligibility Specialist for a well-established organization serving individuals and families in Oconto, WI. On-site, this role emphasizes accurate data handling, confidential information management, and strong customer service.

The ideal candidate brings solid administrative skills, a professional presence, and a genuine interest in helping limited and low-income households navigate programs and services. Bilingual skills are a plus, but not required.

Qualifications

• 3+ years of consistent office or administrative experience
• Proven job stability and strong attendance history
• Ability to stay organized and multi-task in a fast-paced environment
• Professional customer service and communication skills
• Excellent computer and data-entry skills
• Strong attention to detail, accuracy, and confidentiality
• High school diploma or equivalent
• Bilingual skills are a plus, but not required

Responsibilities

• Greet customers professionally at the front desk
• Answer and direct phone calls
• Schedule and manage client appointments
• Provide clear information regarding program eligibility
• Review and verify application information and documentation
• Enter data and process online or on-demand applications
• Assist with general administrative duties and provide excellent customer service by phone, email, and in person
• Maintain accurate, organized, and confidential records

Skills

Administrative skills

Customer service

Attention to detail

Data entry

Education

High school diploma or equivalent

Tools

MS Office Suite

Data entry

Job description

Express Employment Professionals is seeking an Eligibility Specialist for a well-established organization serving individuals and families in Oconto, WI. On-site, this role emphasizes accurate data handling, confidential information management, and strong customer service.

The ideal candidate brings solid administrative skills, a professional presence, and a genuine interest in helping limited and low-income households navigate programs and services. Bilingual skills are a plus, but not required.