Eligibility & Intake Specialist

Express Employment Professionals - Cincinnati East

Sturgeon Bay (WI)

On-site

USD 25,000 - 29,000

Full time

14 days+

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Job summary

Express Employment Professionals is seeking an Eligibility Specialist for a well-established organization serving individuals and families in Sturgeon Bay, WI. This full-time role requires a professional presence, attention to detail, and discretion with confidential information.

The ideal candidate will have a strong administrative background, experience delivering excellent customer service, and a genuine interest in helping households navigate program eligibility while maintaining

Qualifications

3+ years of consistent office or administrative experience.
Demonstrated job stability and strong attendance history.
Ability to stay organized and multi-task in a fast paced environment.
Professional customer service and communication skills.
Excellent computer and data-entry skills.
Strong attention to detail, accuracy, and confidentiality.
High school diploma or equivalent.
Bilingual skills are a plus, but not required.

Responsibilities

Greet customers professionally at the front desk.
Answer and direct phone calls.
Schedule and manage client appointments.
Provide clear information regarding program eligibility.
Review and verify application information and documentation.
Enter data and process online or on-demand applications.
Assist with general administrative duties and provide excellent customer service by phone, email, and in person.
Maintain accurate, organized, and confidential records.