Eligibility & Child Care Services Specialist (I-II)

Oklahoma Department Of Human Services; Oklahoma City (OK); On-site; USD 37,000 - 40,000; Full time

Job summary

The Oklahoma Department of Human Services is seeking a Family Services Specialist I/II in Oklahoma City. The role focuses on customer service for Adult and Family Services, handling applications and renewals for SNAP, child care, and medical programs, and documenting casework accurately.

The position requires strong communication and organizational skills, with in-office training and potential bilingual preference. Occasional travel is required with travel and lodging paid by DHS.

Qualifications

• Level I requires two years of experience in administrative support, recordkeeping, customer service, or client service in a call center, business, healthcare, public sector, or social services environment.
• Level II requires a bachelor’s degree; or an associate’s degree plus two years of applicable experience; or an equivalent combination substituting one year of experience per year of bachelor’s degree; or two years of experience as a Family Services Specialist.

Responsibilities

• Provide world-class customer service to Adult and Family Services clients.
• Demonstrate customer service, flexibility, and organizational skills in a fast-paced environment.
• Interview and process electronic applications and renewals for SNAP, CHILD CARE, and MEDICAL; apply policy and document casework.
• Provide first contact resolution via virtual eligibility center or online platforms.
• Handle all customer contact primarily via phone (inbound and outbound).
• Participate in transactional audits, huddles, and team meetings.

Skills

Customer service

Communication

Flexibility

Education

Bachelor’s degree

Associate’s degree

Job description

The Oklahoma Department of Human Services is seeking a Family Services Specialist I/II in Oklahoma City. The role focuses on customer service for Adult and Family Services, handling applications and renewals for SNAP, child care, and medical programs, and documenting casework accurately.

The position requires strong communication and organizational skills, with in-office training and potential bilingual preference. Occasional travel is required with travel and lodging paid by DHS.