Remote Family Services Eligibility Specialist

Oklahoma Department Of Human Services; Stillwater (OK); Ibrido; USD 37.000 - 40.000; Tempo pieno

Vantaggi offerti da questo lavoro

JumpSTART Training

Travel paid

Telework eligible

Descrizione del lavoro

Oklahoma Department Of Human Services in Stillwater, OK is hiring a Customer Service Eligibility Specialist for Adult and Family Services. The role involves interviewing and processing electronic applications and renewals for SNAP, Child Care, and Medical.

The job requires strong customer service, organization, and communication skills. Initial training is in-person with JumpSTART training; telework may follow after 120 days, with travel and lodging paid as needed.

Competenze

• Two years of experience performing administrative support, recordkeeping, customer service, or client service functions in relevant environments.
• Or an equivalent combination of education and experience, substituting thirty semester hours of college for each year of the required experience.
• Level II requires a bachelor's degree; or an associate’s degree plus two years of related experience; or equivalent combinations including one year of professional experience per year of degree; or two years as a Family Services Specialist.

Mansioni

• Interviewing, processing electronic applications and renewals for all AFS programs (SNAP, CHILD CARE, MEDICAL).
• Interpreting and applying policy and procedures with clear documentation of casework.
• Providing first contact resolution for clients via our virtual eligibility center or online platforms.

Conoscenze

Customer service

Administrative support

Recordkeeping

Call center experience

Microsoft Office

Formazione

Bachelor's degree

Associate's degree

Descrizione del lavoro

Oklahoma Department Of Human Services in Stillwater, OK is hiring a Customer Service Eligibility Specialist for Adult and Family Services. The role involves interviewing and processing electronic applications and renewals for SNAP, Child Care, and Medical.

The job requires strong customer service, organization, and communication skills. Initial training is in-person with JumpSTART training; telework may follow after 120 days, with travel and lodging paid as needed.