Family Services Specialist I/II — Help Families

Oklahoma Department Of Human Services; Shawnee (OK); On-site; USD 37,000 - 40,000; Full time

Job summary

The Oklahoma Department of Human Services in Shawnee is seeking a Family Services Specialist I/II to support Adult and Family Services. This full-time role involves greeting clients, assessing eligibility, interviewing, and managing a caseload in a busy office environment.

Travel is occasional and in-office training is required. Level I requires two years of admin, call center, or client-service experience; Level II requires a bachelor’s degree (or equivalent combos) and related experience.

Qualifications

• Two years of admin support, recordkeeping, customer service or client service experience in relevant environments.
• Equivalent education/experience combinations per Level II requirements.
• Bachelor’s degree may substitute two years of related work experience in Level II.

Responsibilities

• Greet clients in a professional manner in an OKDHS retail space.

Skills

Admin support

Customer service

Recordkeeping

Client service

Education

Bachelor’s degree

Associate’s degree

Job description

The Oklahoma Department of Human Services in Shawnee is seeking a Family Services Specialist I/II to support Adult and Family Services. This full-time role involves greeting clients, assessing eligibility, interviewing, and managing a caseload in a busy office environment.

Travel is occasional and in-office training is required. Level I requires two years of admin, call center, or client-service experience; Level II requires a bachelor’s degree (or equivalent combos) and related experience.