Family Services Specialist I/II — Hybrid/Remote Eligible

Oklahoma Department Of Human Services; Tulsa (OK); Hybrid; USD 37,000 - 40,000; Full time

Job summary

Oklahoma Department Of Human Services in Tulsa is seeking a Customer Service Eligibility Specialist to process electronic applications and renewals for AFS programs (SNAP, CHILD CARE, and MEDICAL). You will interview applicants, interpret policy, and document casework.

This role emphasizes first-contact resolution via our virtual eligibility center, with phone-based client interactions. Training is in-office for the first 120 days, with telework possible afterward, subject to agency approval.

Qualifications

• Two years of experience performing administrative support, recordkeeping, customer service, or client service functions in a call center, business, healthcare, public sector, or social services environment.
• An equivalent combination of education and experience may be substituted.

Responsibilities

• This position provides world-class customer service to Adult and Family Services clients; interview, process electronic applications, and renewals for SNAP, childcare, and medical programs.
• Interpret and apply policy and procedures, document casework, and perform complex tasks as needed.
• Provide first contact resolution for clients via our virtual eligibility center, primarily on the phone.

Skills

Administrative support

Recordkeeping

Customer service

Call center experience

Education

Bachelor's degree

Associate's degree

Two years experience in public sector or social services

Job description

Oklahoma Department Of Human Services in Tulsa is seeking a Customer Service Eligibility Specialist to process electronic applications and renewals for AFS programs (SNAP, CHILD CARE, and MEDICAL). You will interview applicants, interpret policy, and document casework.

This role emphasizes first-contact resolution via our virtual eligibility center, with phone-based client interactions. Training is in-office for the first 120 days, with telework possible afterward, subject to agency approval.