Family Services Specialist I/II — Build Community Support

Oklahoma Department Of Human Services; Oklahoma City (OK); On-site; USD 37,000 - 40,000; Full time

Job summary

Oklahoma Department Of Human Services seeks a Family Services Specialist I/II in Oklahoma City to manage caseloads, assess needs, and connect clients with community resources. The role emphasizes evaluating eligibility, interviewing clients, and documenting cases, with mandatory in-office training including JumpSTART training.

Two years of related experience or an equivalent combination of education and experience are required for Level I; Level II adds a bachelor’s degree or an equivalent mix

Qualifications

• Two years of experience performing administrative support, recordkeeping, customer service, or client service functions in a call center, business, healthcare, public sector, or social services environment.
• OR an equivalent combination of education and experience, substituting thirty semester hours of college for each year of the required experience.
• Level II requires a bachelor’s degree, OR an associate’s degree plus two years of related experience, OR equivalent substitutions.

Responsibilities

• Manages a caseload and provides services for individuals and their families.
• Evaluates the needs of individuals and families and makes referrals to community resources.
• Assesses the needs of individuals and determines eligibility for specific programs.
• Interviews clients by phone or in an office setting.
• Compiles data, completes documentation, and enters data electronically to determine eligibility.
• Participates in individual and staff conferences and committee work as assigned.
• Must attend all mandatory training associated with the position.
• Establish, engage, and grow positive and effective community partnerships with interested members of the public, service providers, and vendors in a supportive and teamwork-oriented professional manner; work effectively with partners to serve shared customers while maintaining confidentiality.

Skills

Administrative support

Customer service

Recordkeeping

Data entry

Education

Bachelor’s degree

Associate’s degree + 2 years experience

Job description

Oklahoma Department Of Human Services seeks a Family Services Specialist I/II in Oklahoma City to manage caseloads, assess needs, and connect clients with community resources. The role emphasizes evaluating eligibility, interviewing clients, and documenting cases, with mandatory in-office training including JumpSTART training.

Two years of related experience or an equivalent combination of education and experience are required for Level I; Level II adds a bachelor’s degree or an equivalent mix