Family Services Specialist I/II

Oklahoma Human Services; Oklahoma City (OK); In loco; USD 37.000 - 40.000; Tempo pieno

Descrizione del lavoro

Oklahoma Department Of Human Services seeks a Family Services Specialist I/II in Oklahoma City to manage caseloads, assess needs, and connect clients with community resources. The role emphasizes evaluating eligibility, interviewing clients, and documenting cases, with mandatory in-office training including JumpSTART training.

Two years of related experience or an equivalent combination of education and experience are required for Level I; Level II adds a bachelor’s degree or an equivalent mix

Competenze

• Two years of experience performing administrative support, recordkeeping, customer service, or client service functions in a call center, business, healthcare, public sector, or social services environment.
• OR an equivalent combination of education and experience, substituting thirty semester hours of college for each year of the required experience.
• Level II requires a bachelor’s degree, OR an associate’s degree plus two years of related experience, OR equivalent substitutions.

Mansioni

• Manages a caseload and provides services for individuals and their families.
• Evaluates the needs of individuals and families and makes referrals to community resources.
• Assesses the needs of individuals and determines eligibility for specific programs.
• Interviews clients by phone or in an office setting.
• Compiles data, completes documentation, and enters data electronically to determine eligibility.
• Participates in individual and staff conferences and committee work as assigned.
• Must attend all mandatory training associated with the position.
• Establish, engage, and grow positive and effective community partnerships with interested members of the public, service providers, and vendors in a supportive and teamwork-oriented professional manner; work effectively with partners to serve shared customers while maintaining confidentiality.

Conoscenze

Administrative support

Customer service

Recordkeeping

Data entry

Formazione

Bachelor’s degree

Associate’s degree + 2 years experience

Descrizione del lavoro

Family Services Specialist I/II

This position is located in Oklahoma City, Oklahoma.

Annual Salary:

• Level I H14A: $37,440.00+ Full State Employee Benefits
• Level IIH14B: $40,248.00+ Full State Employee Benefits

Travel is Occasional. Must possess a valid driver's license and maintain required car insurance.

Must attend mandatory in-office training, including JumpSTARt Training located at a regional training facility. (Travel and lodging paid).

Minimum Qualifications:

Level I:

• Education and Experience requirements consist of two (2) years of experience performing administrative support, recordkeeping, customer service, or client service functions in a call center, business, healthcare, public sector, or social services environment;
• OR an equivalent combination of education and experience, substituting thirty semester hours of college for each year of the required experience.

Level II:

• Education and Experience requirements consist of a bachelor’s degree;
• OR an associate’s degree plus two (2) years of experience performing administrative support, recordkeeping, customer service, or client service functions in a call center, business, healthcare, public sector, or social services environment
• OR an equivalent combination of education and experience, substituting one (1) year of experience in a professional business, public sector, or social work environment for each year of the bachelor’s degree;
• OR two (2) years of experience as a Family Services Specialist.

Job Responsibilities

• Manages a caseload and provides services for individuals and their families.
• Evaluates the needs of individuals and families and makes referrals to community resources.
• Assesses the needs of individuals and determines eligibility for specific programs.
• Interviews clients by phone or in an office setting.
• Compiles data, completes documentation, and enters data electronically to determine eligibility.
• Participates in individual and staff conferences and committee work as assigned.
• Must attend all mandatory training associated with the position.
• Establish, engage, and grow positive and effective community partnerships with interested members of the public, service providers, and vendors in a supportive and teamwork-oriented professional manner; work effectively with partners to serve shared customers while maintaining confidentiality.

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If you have questions, please contact [e-mail]

OKDHS is a Fair Chance Employer.

This is a position in the Oklahoma Civil Service

Announcement Number: 26-BB224

83000652/JR67562