Eligibility & Benefit Programs Specialist II

New LHRC External Career Site; Milford (VA); On-site; USD 42,000 - 65,000; Full time

Job summary

The New LHRC External Career Site in Milford, VA is seeking a Benefit Programs Specialist II to determine and re-determine eligibility for financial assistance, food stamps, medical assistance, and other social services.

You will interview applicants, gather information, explain programs, process applications, and monitor case changes, applying policies with independent judgment while collaborating with service workers and agencies.

Qualifications

• Knowledge of public service organizations, and eligibility policies and procedures

Responsibilities

• Interviews persons for assistance, obtains necessary information, and re-determines their continuing eligibility;
• Explains benefit programs and determines reasons and need for assistance;
• Processes applications for financial assistance and diversion; determines eligibility for assistance and benefit levels using automated systems and manual methods;
• Interprets policies and procedures applicable to the various programs;
• Monitors cases for changes in recipient circumstances, and implements changes to reflect benefit level within guidelines;
• Evaluates employability status of clients and explores potential sources of income; explains client responsibilities, rights and program availability;
• Refers clients to service worker as the result of overall assessment of situation; prepares reports and maintains client records;
• Identifies possible fraud and makes appropriate referrals; evaluates data for completeness and accuracy;
• Explains programs and rights/responsibilities of applicants and recipients;
• Explores other possible sources of income;
• Computes assistance plans;
• Determines the amount of allowances for special circumstance items;
• Identifies clearly discernible social problems and makes referrals to Social Workers;
• Provides applicants or recipients with information about other agencies where they may go for services as needed.
• Explains a variety of programs under the social services umbrella such as employment services, child support services and child care services.

Skills

Interviewing skills

Data collection

Communication

Job description

The New LHRC External Career Site in Milford, VA is seeking a Benefit Programs Specialist II to determine and re-determine eligibility for financial assistance, food stamps, medical assistance, and other social services.

You will interview applicants, gather information, explain programs, process applications, and monitor case changes, applying policies with independent judgment while collaborating with service workers and agencies.