Eligibility Associate – Remote Options (TANF) Cobb

Choosecolumbusga; Marietta (GA); Hybrid; USD 28,000 - 34,000; Full time

Benefits offered by this job

Telework opportunities

Benefits package

Public service career

Job summary

Georgia Department of Human Services in Cobb County is seeking an Eligibility Associate to support the Family Independence program. You will screen applications, assist clients, and help families access benefits, contributing to Stronger Families for a Stronger Georgia.

This time-limited role offers a robust benefits package, possible telework opportunities, and a pathway into public service. Minimum qualifications include a high school diploma or GED and customer service experience.

Qualifications

• High school diploma or GED and six months of customer support experience.
• Proficiency with Microsoft Word and Excel is preferred.
• Good written and verbal communication skills.

Responsibilities

• Performs general office duties such as filing, data entry, and correspondence.
• Provides services to clients and families visiting or contacting the office.
• Coordinates follow-up to resolve issues and ensures smooth client experience.
• Receives and routes telephone inquiries as required.
• Screens and registers applications for OFI Eligibility programs.
• Uses electronic applications and eligibility systems; maintains confidentiality.
• Utilizes Microsoft Office Suite for daily tasks.

Skills

Customer support

Microsoft Office

Communication skills

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

Georgia Department of Human Services in Cobb County is seeking an Eligibility Associate to support the Family Independence program. You will screen applications, assist clients, and help families access benefits, contributing to Stronger Families for a Stronger Georgia.

This time-limited role offers a robust benefits package, possible telework opportunities, and a pathway into public service. Minimum qualifications include a high school diploma or GED and customer service experience.