Eligibility Specialist 1 - Cobb County

Choosecolumbusga; Northern (KY); Hybrid; USD 32,000 - 44,000; Full time

Benefits offered by this job

Flexible schedule

Telework opportunities

Retirement plan

401(k) / 457 plan

13 paid holidays

Vacation & sick leave

Medical, dental, vision insurance

Employee discount programs

Job summary

Georgia Department of Human Services (DHS) in Cobb County seeks an Eligibility Specialist 1 to determine initial and ongoing eligibility for Family Medicaid, ABD Medicaid, or SNAP, and to process applications with accuracy. The role includes telework possibilities depending on the position and requires strict testing and training completion.

The position offers a robust benefits package, flexible schedule, retirement plans, and opportunities for career growth within DFCS/OFI.

Qualifications

• High school diploma or GED and 1 year of related experience with customer contact/interaction.
• Preference: 4 years related experience with customer contact/interaction.
• Proficiency in Microsoft Office Suite and/or standard software applications used in a corporate office.
• Ability to enter high volume data accurately and regularly.
• Must be able to work independently.
• Excellent customer service skills across diverse populations.

Responsibilities

• Determines initial and ongoing eligibility for Family Medicaid, Aged/Blind/Disabled Medicaid, or SNAP.
• Processes applications, reviews, hearing requests and changes per guidelines.
• Records and evaluates personal and financial data from individuals.
• Enrolls online applications, renewals, and processes verification.
• Adheres to daily work schedule and attendance policies.
• Assists LEPSI by collaborating with Language Line.
• Documents calls per SOPs and inputs data using standard office technology.
• Provides professional customer service to internal and external customers.
• Performs other professional responsibilities as assigned.

Skills

Customer service

Data entry

Independent work

Microsoft Office

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

Explore a World of Opportunity with the State of Georgia!

We are the force that drives Georgia! Georgia State Government is a large enterprise, composed of various agencies and entities with a common goal to improve the lives of Georgia's more than 10 million citizens! Join Team Georgia and impact lives everyday while receiving a robust benefits package designed for every stage of your career!

Job Title: Eligibility Specialist 1 - Cobb County

Job Requisition ID: JR0000000173

Number of Openings: 0

Compensation Details:38,360.00

Job Description: Stronger Families for a Stronger Georgia . The Georgia Department of Human Services (DHS) is a dynamic state agency responsible for delivering a wide range of services to Georgia's most vulnerable populations. Our mission is to strengthen Georgia by providing individuals and families access to services that promote self-sufficiency, independence, and protect Georgia's vulnerable children and adults.

What we offer . Enjoy a generous benefits package that includes a flexible work schedule, unique training opportunities, employee retirement plan, 401(k) plan and 457 plan, 13 paid holidays, vacation & sick leave, medical, dental, vision, long/short-term care, life insurance, and employee discount programs; in addition to telework opportunities depending upon the position.

Start your career in public service . The Division of Family and Children Services (DFCS) / Office of Family Independence (OFI) is seeking candidates to fill several positions as an Eligibility Specialist 1 inclusive of various units within DFCS, these positions are located in Cobb County. The positions will report to an Eligibility Specialist Supervisor.

Positions are only open to external candidates and promotional opportunities.

SALARY IS NON-NEGOTIABLE FOR THIS POSITION .

• Applicant must pass mandatory standardize testing for the program assigned to the position to maintain the position.
• Mandatory training varies from eight to ten weeks depending on the assigned program and may be scheduled at any DFCS training sites throughout Georgia.
• Although employees may be authorized to telework, upon completion of training, employees may also be subject to report to an office as requested.

You may be assigned to one of the following units:

Eligibility Specialist 1

• Supplemental Nutrition Assistance Program (SNAP/Food Stamps)
• Medicaid Unit: Family Medicaid Cases or Aged, Blind, Disabled (ABD) Cases.

Roles and Responsibilities:

• Determines initial and ongoing eligibility for Family Medicaid, Aged, Blind, Disabled Medicaid, or Food Stamps.
• Processes applications, reviews, hearing request and/or changes using appropriate criteria and polices consistently; according to establish guidelines.
• Records and evaluates personal and financial data obtained from individuals.
• Register online applications, renewals, and process verification via Document System.
• Adheres to assigns daily work schedule, meets attendance standards as outlined in policy.
• Assists Limited English Proficiency and Sensory Impaired (LEPSI) by collaborating with the Language Line.
• Document all call information according to standard operating procedures.
• Keys in a high volume of data using standard office hardware and software.
• The capability of being flexible with work assignments and able to work in multiple queues.
• Provides professional, courteous, and helpful customer service to our internal and external customers.
• Review and process change requests over the phone when presented.
• Performs other professional responsibilities as assigned.
• A minimum training score of 70% for online and 75% for classroom / Policy and Gateway training is required.

Minimum Qualifications:

• High school diploma or GED AND (1) one year of related experience which involved customer contact/interaction.

Preference will be given to candidates who, in addition to meeting the minimum qualifications, demonstrate some or all the following skills/experience:

• Four (4) years related experience which involved customer contact/interaction as a regular part of the position OR combination of education and/or customer contact/interaction experience for a total four (4) years.
• Strong proficiency in the use of Microsoft Office Suite and/or standard software applications typically used in a corporate office environment.
• Ability to enter a high volume of data effectively and accurately on a regular basis using standard office technology.
• Must be able to work independently.
• Demonstrates excellent customer service skills including but not limited to the ability to work with people of different ethnic and social backgrounds. Also including the ability to work with all levels of leadership and management to resolve internal and external concerns.

Additional Information:

For more detailed information about the Georgia Department Human Services https://dhs.georgia.gov/

Employment Information Current State employees are subject to State Personnel Board (SPB) Rules regarding salary. DHS is an Equal Opportunity Employer If you require accommodations under the Americans with Disabilities Act (ADA), email the request by the closing date of this announcement to: [e-mail] . The candidate selected for this position may be subject to pre-employment drug screening, education verification, reference, motor vehicle records, and criminal background checks. DHS accepts educational credential recognized by the Council for Higher Education Accreditation (CHEA) and/or the US Department of Education (DOE) will be considered. DHS will contact educational institutions to verify degree, diploma, licensure, etc. As an employee of DHS, in the event of an identified emergency you may be required, as a term and condition of employment, to assist in meeting the emergency responsibilities of the department. Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered but may not necessarily receive an interview. Selected applicants will be contacted by the hiring official for next steps in the selection process. Only applicants who are selected and interviewed will receive notification. This position is subject to close at any time once a satisfactory applicant pool has been identified.

Minimum Qualifications: High School diploma/GED and one (1) year of job-related customer contact/interaction experience.

Equal Employment Opportunity Employer

The State of Georgia does not discriminate based on race, color, national origin, sex, religion, age, disability, or other protected categories in employment or the provision of services. Qualified applicants may request reasonable accommodation when needed during the application and/or screening process by contacting the appropriate agency Human Resources department.