Eligibility Specialist - Public Service with Telework Options

Choosecolumbusga; Georgia; Hybrid; USD 28,000 - 34,000; Full time

Benefits offered by this job

Benefits package

Telework opportunities

Job summary

The Georgia Department of Human Services seeks an Eligibility Associate for the Jonesboro, Clayton County office. You will perform general office duties, screen applications, coordinate services, and help families access programs that promote independence.

The role offers a robust benefits package including health, retirement plans, paid holidays, and telework options where appropriate. Requirements include a high school diploma or GED with six months of customer contact experience.

Qualifications

• High school diploma or GED AND (6) six months related customer contact experience which involved customer contact/interaction experience.

Responsibilities

• Performs general office management duties, including keyboarding, filing, generating, and managing correspondence.
• Provides / coordinates services to clients, families and partners that call or visit the local office.
• Receives and routes telephone communications as required for the county office.
• Provides follow-up and /or customer service to resolve any issues.
• Receives and routes telephone communications as required .
• Screens and registers applications for all OFI Eligibility programs offered as required .
• Routinely uses electronic application, Document Imaging, and eligibility systems .
• Maintains confidential records.
• Uses Microsoft Office Suite and/or standard software applications typically used in a corporate office environment to perform daily work assignments.
• Performs other professional responsibilities as assigned.

Skills

Customer service

Clerical work

Data entry

Microsoft Office

Education

High school diploma or GED

Tools

Microsoft Office

Job description

The Georgia Department of Human Services seeks an Eligibility Associate for the Jonesboro, Clayton County office. You will perform general office duties, screen applications, coordinate services, and help families access programs that promote independence.

The role offers a robust benefits package including health, retirement plans, paid holidays, and telework options where appropriate. Requirements include a high school diploma or GED with six months of customer contact experience.