Eligibility Associate (TANF) – Public Service Impact

State of Georgia; Georgia; Hybrid; USD 28,000 - 34,000; Full time

Benefits offered by this job

Telework opportunities

Generous benefits package

Job summary

State of Georgia is seeking an Eligibility Associate (TANF) in District 2 to support the OFI Division, performing eligibility processing, client services, and related casework. The role emphasizes accuracy, confidentiality, and teamwork within a public service setting.

You will work with TANF programs, using standard software and document imaging tools, and may have telework opportunities depending on the position. A high school diploma or GED with customer support experience is required.

Qualifications

• High school diploma or GED required.
• At least six months to a year of related customer contact or support experience preferred.

Responsibilities

• Perform general office management duties (keyboard, filing, correspondence).
• Provide services to clients and families who call or visit local offices.
• Handle follow-up and customer service to resolve issues.
• Route telephone communications and screen/register applications for OFI eligibility programs.
• Routinely use electronic applications and eligibility systems; maintain confidential records.
• Use Microsoft Office Suite to complete daily tasks.

Skills

Customer service

Microsoft Office

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

State of Georgia is seeking an Eligibility Associate (TANF) in District 2 to support the OFI Division, performing eligibility processing, client services, and related casework. The role emphasizes accuracy, confidentiality, and teamwork within a public service setting.

You will work with TANF programs, using standard software and document imaging tools, and may have telework opportunities depending on the position. A high school diploma or GED with customer support experience is required.