Eligibility Associate (TSEP) - Cobb County

Choosecolumbusga; Marietta (GA); Hybrid; USD 28,000 - 34,000; Full time

Benefits offered by this job

Telework opportunities

Benefits package

Public service career

Job summary

Georgia Department of Human Services in Cobb County is seeking an Eligibility Associate to support the Family Independence program. You will screen applications, assist clients, and help families access benefits, contributing to Stronger Families for a Stronger Georgia.

This time-limited role offers a robust benefits package, possible telework opportunities, and a pathway into public service. Minimum qualifications include a high school diploma or GED and customer service experience.

Qualifications

• High school diploma or GED and six months of customer support experience.
• Proficiency with Microsoft Word and Excel is preferred.
• Good written and verbal communication skills.

Responsibilities

• Performs general office duties such as filing, data entry, and correspondence.
• Provides services to clients and families visiting or contacting the office.
• Coordinates follow-up to resolve issues and ensures smooth client experience.
• Receives and routes telephone inquiries as required.
• Screens and registers applications for OFI Eligibility programs.
• Uses electronic applications and eligibility systems; maintains confidentiality.
• Utilizes Microsoft Office Suite for daily tasks.

Skills

Customer support

Microsoft Office

Communication skills

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

Eligibility Associate (TSEP) - Cobb County

Explore a World of Opportunity with the State of Georgia!

We are the force that drives Georgia!
Georgia State Government is a large enterprise, composed of various agencies and entities with a common goal to improve the lives of Georgia's more than 10 million citizens!
Join Team Georgia and impact lives everyday while receiving a robust benefits package designed for every stage of your career!

Job Title:

Eligibility Associate (TSEP) - Cobb County

Job Title:

Eligibility Associate (TSEP) - Cobb County

Agency:

Department of Human Services

Job Requisition ID:

JR0000003491

Shift:

Compensation Details:

$30,700

Job Description:

Stronger Families for a Stronger Georgia. The Georgia Department of Human Services (DHS) is a dynamic state agency responsible for delivering a wide range of services to Georgia's most vulnerable populations. Our mission is to strengthen Georgia by providing individuals and families access to services that promote self-sufficiency, independence, and protect Georgia's vulnerable children and adults.

Start your career in public service. The DHS’ Division of Family & Children Services (DFCS) / Office of Family Independence (OFI) is seeking candidates to fill several positions as an Eligibility Associate, reporting to an Eligibility Specialist Supervisor. These are located in Cobb County, Marietta, Georgia.

(click here to view district map ).

What we offer. Enjoy a generous benefits package that includes unique training opportunities, employee retirement plan: 401(k) plan and 457 plan, 13 paid holidays, vacation & sick leave, medical, dental, vision, long/short-term care, life insurance, and employee discount programs; in addition to telework opportunities depending upon the position(s).

The Temporary Assistance for Needy Families (TANF) subsidized program is a state work experience program designed to provide those who meet TANF eligibility requirements with real life work experience. Interested applicants are not required to currently or have ever received TANF benefits; just meet the eligibility requirement. TANF eligibility requirements are one qualifying child under the age of 18 and gross household income under the 300% Federal Poverty Level guideline for household size. This program is not geared for long term employment. These positions are time-limited and based on available funding.

SALARY IS NON-NEGOTIABLE FOR THIS POSITION.

Roles and Responsibilities:

• Performs general office management duties, including keyboarding, filing, generating, and managing correspondence.

• Provides / coordinates services to clients, families and partners that call or visit the local office.

• Provides follow-up and /or customer service to resolve any issues

• Receives and routes telephone communications as required

• Screens and registers applications for all OFI Eligibility programs offered as required

• Routinely uses electronic application, Document Imaging, and eligibility systems.

• Maintains confidential records

• Uses Microsoft Office Suite and/or standard software applications typically used in a corporate office environment to perform daily work assignments.

• Performs other professional responsibilities as assigned.

Minimum Qualifications:

• High school diploma or GED AND six months of experience providing customer support or technical assistance.

Preferred Skills/Qualifications:

Preference will be given to candidates who, in addition to meeting the TANF eligibility requirements, the minimum qualifications and demonstrates some or all the following skills/experience:

• Proficiency in Microsoft Office, to include Word and Excel and/or standard software applications typically used in a corporate office environment.

Additional Information:

For more detailed information about the Georgia Department Human Services visit https://dhs.georgia.gov

Employment Information:

• DHS is an equal opportunity employer.

• Current state employees are subject to State Personnel Board (SPB) Rules regarding salary.

• If you require accommodations under the Americans with Disabilities Act (ADA), email the request by the closing date of this announcement to: [e-mail].

• The candidate selected for this position may be subject to pre-employment drug screening, education verification, reference, motor vehicle records, and criminal background checks.

• DHS accepts educational credential recognized by the Council for Higher Education Accreditation (CHEA) and/or the US Department of Education (DOE).

• DHS will contact educational institutions to verify degree(s), diploma, licensure, etc.

• As an employee of DHS, in the event of an identified emergency you may be required, as a term and condition of employment, to assist in meeting the emergency responsibilities of the department.

Due to the volume of applications received, we are unable to provide information on application status by phone or e‑mail. All qualified applicants will be considered but may not necessarily receive an interview. Selected applicants will be contacted by the hiring official for next steps in the selection process. Only applicants who are selected and interviewed will receive notification.

This position is subject to close at any time once a satisfactory applicant pool has been identified.

Minimum Qualifications:

High school diploma/GED and six (6) months of related customer contact/interaction experience.

Equal Employment Opportunity Employer

The State of Georgia does not discriminate based on race, color, national origin, sex, religion, age, disability, or other protected categories in employment or the provision of services.
Qualified applicants may request reasonable accommodation when needed during the application and/or screening process by contacting the appropriate agency Human Resources department.