Remote Eligibility Associate—Public Service Impact

Georgia Department of Revenue; United States; Remote; USD 28,000 - 34,000; Full time

Benefits offered by this job

401(k) plan

457 plan

13 paid holidays

vacation & sick leave

medical insurance

dental insurance

vision insurance

long/short-term care

life insurance

employee discount programs

Telework opportunities

Job summary

Georgia Department of Human Services (DHS) seeks an Eligibility Associate in Gwinnett County. This role supports DFCS/OFI and reports to an OFI Supervisor, located in Lawrenceville.

The position offers a generous benefit package, telework options depending on the position, and a non-negotiable salary of $30,700. Qualified candidates should have a high school diploma or GED and at least six months of related customer contact experience; preferred candidates may have clerical experience, and/or

Qualifications

• High school diploma or GED and six months of related customer contact experience.

Responsibilities

• Performs general office management duties, including keyboarding, filing, generating, and managing correspondence.
• Provides or coordinates services to clients, families and partners that call or visit the local office.
• Receives and routes telephone communications as required for the county office.
• Provides follow-up and/or customer service to resolve any issues.
• Receives and routes telephone communications as required.
• Screens and registers applications for all OFI Eligibility programs offered as required.
• Routinely uses electronic application, Document Imaging, and eligibility systems.
• Maintains confidential records.
• Uses Microsoft Office Suite and/or standard software applications typically used in a corporate office environment to perform daily work assignments.
• Performs other professional responsibilities as assigned.

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

Georgia Department of Human Services (DHS) seeks an Eligibility Associate in Gwinnett County. This role supports DFCS/OFI and reports to an OFI Supervisor, located in Lawrenceville.

The position offers a generous benefit package, telework options depending on the position, and a non-negotiable salary of $30,700. Qualified candidates should have a high school diploma or GED and at least six months of related customer contact experience; preferred candidates may have clerical experience, and/or