Eligibility & Administrative Support Specialist

MTM, Inc.; Denver (CO); On-site; USD 29,000 - 30,000; Full time

Job summary

MTM, Inc. in Denver, CO is seeking an Eligibility Assistant to provide daily administrative support to the Program Director, Operations Manager, Mobility Assessment Evaluators and ADA Assessment staff.

The role includes handling documents, data entry, mailings and scheduling, while maintaining confidentiality and HIPAA compliance. You will greet staff and visitors, manage case files, monitor equipment and supplier needs, and coordinate with partner programs.

Qualifications

• High School diploma or G.E.D. equivalent.
• Ability to follow specific instructions.
• Experience scanning, uploading and copying documents.

Responsibilities

• Provide daily administrative support to the Program Director, Operations Manager, Mobility Assessment Evaluators and ADA Assessment staff.
• Ensure all Applicant documents are complete and attached to cases.
• Assist Applicants with completing incomplete documents.
• Scan ADA applications, interview guides and documents into MTM Access.
• Maintain program spreadsheets and reports.
• Send information to partner programs (paratransit provider, mailer, ID creator).
• Conduct follow-up phone calls as needed.
• Enter contact information into software systems.
• Maintain Interview/Functional Assessment schedules.
• Maintain confidentiality and HIPAA compliance.
• Provide general office support: reception, mailings, packets, scanning, filing, supplies, and equipment maintenance.
• Establish relationships with staff, partners and the public.
• Communicate professionally with Senior Leaders.
• Adhere to MTM policies.

Skills

Type 40 wpm

Professional image

MS Office proficiency

Learn additional software

Communication skills

Customer service

Organizational skills

Teamwork

Customer needs empathy

Multitasking

Confidentiality

Education

High School diploma or G.E.D.

Tools

Microsoft Office Suite (Outlook, Word, Excel)

MTM Access

Job description

MTM, Inc. in Denver, CO is seeking an Eligibility Assistant to provide daily administrative support to the Program Director, Operations Manager, Mobility Assessment Evaluators and ADA Assessment staff.

The role includes handling documents, data entry, mailings and scheduling, while maintaining confidentiality and HIPAA compliance. You will greet staff and visitors, manage case files, monitor equipment and supplier needs, and coordinate with partner programs.