Program Manager

MTM, Inc.; Orange (CA); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Health and Life Insurance Plans

Dental and Vision Plans

401(k) with company match

Paid Time Off and Holiday Pay

Maternity/Paternity Leave

Casual Dress Environment

Tuition Reimbursement

Job summary

MTM Transit seeks a Program Manager to lead the ADA Paratransit Eligibility Center, ensuring timely, compliant service delivery and acting as liaison between MTM and the client. You will oversee the assessment team, manage documentation, and drive improvements in eligibility determinations.

The role requires leadership in a paratransit environment, knowledge of ADA regulations, and collaboration with diverse stakeholders.

Qualifications

• 5+ years of leadership or supervisory experience in public transportation or related field.
• 5+ years of management and operations of an ADA paratransit eligibility program similar to OC Access.
• Must have completed Easterseals Project Action Determining ADA Complementary Paratransit Eligibility workshop and Transit and Paratransit Management Certificate Program.
• Certified Travel Training Instructor (CTTI) credential required.
• Familiarity with ADA regulations and sensitivity to people with disabilities.

Responsibilities

• Provide leadership and management of direct and non-direct reports including Assessment team and support staff.
• Act as liaison to ensure client expectations are met and information requests are handled promptly.
• Oversee contract compliance for the ADA Eligibility Program and ensure timely, compliant service delivery.
• Maintain knowledge of MTM and client software and educate client on MTM procedures.
• Develop reports and documentation, and mentor new employees in processes and procedures.

Skills

Leadership

Communication

Project management

Interpersonal skills

Customer service

Education

Bachelor's degree in related field

HS diploma or GED

Specialized certifications (CTTI, COTA/OT/PT)

Tools

Microsoft Office Suite

Job description

At MTM Transit, you’re not just part of a team—you’re at the heart of a movement to remove community barriers nationwide. We’re all about breaking the mold with bold ideas, open conversations, and a relentless focus on what matters most: you. Here, collaboration sparks breakthroughs, learning fuels growth, and every voice shapes our future. Together, we thrive, push our limits, and work as team to help you reach your full potential.

At MTM Transit, it is never just a ride, it's personal. We understand that our passengers deserve personalized attention and exceptional care and to us, every trip is important. We have exciting opportunities to join our growing team where your work has a direct impact on the communities we serve. Our company culture is one of innovation, collaboration, and growth. If you are passionate, driven, and ready to join a team where your work will directly transform and shape our industry, then we want to talk to you!

What will your job look like?

The Program Manager works in collaboration with Paratransit Operations to run the day to day operations of the ADA Paratransit Eligibility Center. The Program Manager must ensure the most appropriate, timely and effective delivery of ADA Paratransit Eligibility is taking place, in accordance with both MTM and Client requirements. The Program Manager ensures contract compliance for the ADA Eligibility Program and ensures all tasks are completed reliably, timely, within an efficient manner and with proper customer service. This position may be responsible for assisting the assessment team with conducting functional and cognitive assessments with applicants to determine their eligibility and may assist with final eligibility determinations and/or recommendations as needed. The Program Manager also acts as the internal liaison between MTM and the Client to ensure MTM is fully compliant with contract requirements.

What you’ll do:

• Provide leadership and management of direct and non-direct reports to include the Assessment team members and support Staff
• Establish a working relationship with the Client and act as a liaison to ensure their expectations are met and any requests for information are responded to in a timely manner
• Understand and interpret all aspects of the contracted program and serve as the team’s Subject Matter Expert, both locally and externally
• Maintain working knowledge and abilities of MTM and Client software
• Educate the Client on MTM procedures to ensure full compliance with the contract including documentation and reporting
• Review service delivery to ensure that the most appropriate and effective abilities assessments are performed
• Respond to any ADA eligibility complaints and properly document response
• Act as a mentor to new employees and assist with the development of team members
• Conduct education training for employees regarding new and ongoing processes and procedures
• Work with support staff to ensure program effectiveness
• Evaluate assessments and determinations with the assessment staff to ensure accurate results
• Respond to any ADA eligibility or complaints and properly document response
• Determine what functional assessments the applicant will be required to undergo
• Make the final determination regarding eligibility based upon the application, interview, functional assessment, and any supplemental information
• Maintain up-to-date knowledge of cognitive and physical functional assessments, as well as the Americans with Disabilities Act (ADA)
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• Build rapport and communicate with family and natural support network of the applicant
• Submit accurate, required reports in a timely manner
• Maintain a positive attitude when interacting with support staff, applicants and their caregivers
• Must conform to MTM’s HIPAA standards
• Conduct one-on-one in-person interviews to assess mobility capabilities as needed
• Conduct physical and/or cognitive functional assessments as needed
• Conduct or perform the following assessments (as needed):
• FACTS Test
• MoCA
• MMSE
• Beck Anxiety Inventory
• Tinetti Gait and Balance Assessment
• Responsible for building required documents and work plans as needed
• Represent the organization by embodying the defined culture and MTM Brand Ambassador behaviors
• Appropriate knowledge and ability to perform and oversee evaluations as required

What you’ll need:

Experience, Education & Certifications:

• H.S. diploma or G.E.D.
• Bachelor’s degree in Social Services, Rehabilitation, Ancillary Health Care Profession, Business or a related field
• Willing to accept relevant experience and specialized certifications in lieu of a Bachelor’s degree depending upon contract specifications (Certifications can include: COTA, OT, PT)
• 5+ years of previous leadership or supervisory experience in public transportation or related field
• 5+ years of management and operations of an ADA paratransit eligibility assessment program similar to or larger than OC Access
• Must demonstrate completion of Easterseals’ Project Action Determining ADA Complementary Paratransit Eligibility workshop and Transit and Paratransit Management Certificate Program
• Must possess Certified Travel Training Instructor credential (CTTI)
• Familiarity with the assessment process and making final determinations for eligibility
• Experience and knowledge with the Americans with Disabilities Act (ADA) regulations and sensitivity to issues relating to people with disabilities
• Experience conducting information-gathering or functional interviews and/or assessments
• Depending upon location, may be required to possess a valid driver’s license

Skills:

• Strong interpersonal skills that allow effective working relationships with a diversity of people
• Intermediate level of proficiency or above with the Microsoft Office Suite (Outlook, Word, PowerPoint & Excel)
• Excellent organizational and multi-tasking skills
• Ability to interact effectively with individuals of varying levels of disabilities
• Ability to work flexible hours and adapt to a rapidly changing environment
• Ability to handle confidential information in a professional manner
• Knowledge of the public transportation system & services

Even better if you have...

• Current licensure to practice Physical or Occupational Therapy, with a minimum of 5 years’ experience post licensure preferred
• CPR and First Aid Certification, preferred

What’s in it for you:

• Health and Life Insurance Plans
• Dental and Vision Plans
• 401(k) with a company match
• Paid Time Off and Holiday Pay
• Maternity/Paternity Leave
• Casual Dress Environment
• Tuition Reimbursement

Salary Min: $80,000/ annually

Salary Max: $110,000/ annually

This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss this with us as you move through the selection process.

Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM’s People & Culture.