Elevator Territory Manager – NYC Growth & Service

TK Elevator; New York (NY); On-site; USD 144,000 - 179,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Company vehicle or car allowance

Disability insurance

Life insurance

Job summary

TK Elevator in Manhattan, NY is seeking a Territory Manager to own account management, oversee service operations, and drive performance for elevator units in the Manhattan market. You will be the primary customer contact and supervise field teams delivering maintenance and installation services.

The role requires 3+ years of field management or outside sales within the elevator industry, strong leadership and communication skills, and a focus on safety and KPI achievement.

Qualifications

• 3+ years field management or outside sales experience in the elevator industry preferred.
• Ability to supervise field crews with daily maintenance and weekend coverage.
• Strong written and verbal communication to manage expectations with customers.

Responsibilities

• Manage account management and service operations for designated customers and P&L.
• Build and maintain customer relationships, achieve or exceed service KPIs and objectives, and serve as technical consultant to customers in the assigned territory.
• Lead the performance of field operations for all service/maintenance projects ensuring all monthly reliability and availability metrics are met.
• Perform field safety audits, jobsite inspections, and develop site safety/logistics plans.
• Manage successful transition of new installations to service/maintenance contracts.
• Monitor and manage spare parts inventory and forward planning of frequent wear parts to deliver high uptime.
• Coordinate with other functional areas in the office to meet customer requirements.
• Commercially defend the own portfolio assigned and avoid in conjunction with the Service Operations department and Branch Manager.
• Prepare, submit, and negotiate repair proposals.
• Constantly focus on department KPI’s, assuring that they are in line with the company’s policy.
• Regularly visit after-sales clients, keeping a close commercial relationship with them.
• Collaborate and coordinate with the technical department: provide the necessary information for allocating material orders to suppliers.
• Collaborate and coordinate with the AR Department, support in case needed and (only in a first step) invoicing and money collection activities.
• Comply with TKE’s internal Health & Safety norms and when visiting worksites and in all other work activities.
• Comply with Anti-Trust and Compliance directives of TKE AG.

Skills

Leadership

Communication skills

Time management

Teamwork

Self-motivated

Job description

TK Elevator in Manhattan, NY is seeking a Territory Manager to own account management, oversee service operations, and drive performance for elevator units in the Manhattan market. You will be the primary customer contact and supervise field teams delivering maintenance and installation services.

The role requires 3+ years of field management or outside sales within the elevator industry, strong leadership and communication skills, and a focus on safety and KPI achievement.