Elevator Service Supervisor: Lead Safety & Efficiency

Otis Elevator Co.; Lorton (VA); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

401(k) plan with company match

Medical, dental and vision coverage

Paid vacation and holidays

Life insurance and disability coverage

Tuition reimbursement

Parental leave

Adoption assistance

Job summary

Otis Elevator Company in Lorton, VA is seeking a Maintenance/Service Supervisor to oversee the servicing and repair of equipment and to lead field staff in safety, quality, and customer satisfaction.

The role calls for strong leadership, experience in service operations, and the ability to plan field activities, allocate resources, and drive efficiency across the territory. Travel is required; Otis offers a comprehensive benefits package.

Qualifications

• High school education required; BA/BS degree preferred or equivalent relevant work experience.
• Strong leadership and time management skills.
• Elevator industry experience is desired, but not required.
• Excellent communication and teamwork in a dynamic environment.

Responsibilities

• Ensure field employee safety and quality of service in your territory.
• Plan, organize, and manage service field activities to meet customer needs and company standards.
• Ensure effective and efficient allocation of resources such as manpower and materials.
• Conduct field education training with field workforce.
• Improve efficiencies, managing route schedules and callback rates.
• Provide technical support to field staff, either self-provided or redirected to other experts.
• Authorize repair orders and tracking completion.
• Lead change toward better efficiency and communication.

Skills

Leadership

Communication

Team leadership

Time management

Customer service

Field operations

Education

High school education

BA/BS degree preferred

Tools

Computer skills

Job description

Otis Elevator Company in Lorton, VA is seeking a Maintenance/Service Supervisor to oversee the servicing and repair of equipment and to lead field staff in safety, quality, and customer satisfaction.

The role calls for strong leadership, experience in service operations, and the ability to plan field activities, allocate resources, and drive efficiency across the territory. Travel is required; Otis offers a comprehensive benefits package.