Elevator Service Operations Manager

Otis Worldwide Corporation; Salt Lake City (UT); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

401(k) plan with company match

Comprehensive medical, dental, vision

Paid time off

Tuition reimbursement

Job summary

Otis Elevator Company in Salt Lake City seeks a Manager, Service Operations to lead a team of maintenance mechanics across the assigned service territory and drive safe, high‑quality elevator service. You will manage routes, labor, materials, and schedules while partnering with customers to deliver a positive service experience; strong communication and multitasking are essential.

Applicants should have elevator industry experience, a high school diploma (BA preferred), and comfort with multiple

Qualifications

• Elevator industry experience required, with 1–2 years of elevator knowledge or experience.
• High school education required; BA/BS degree preferred or equivalent relevant work experience.
• Working knowledge of elevator terminology and industry operations.
• Strong communication, organization, and multitasking skills.
• Ability to effectively collaborate with field employees, customers, and business partners.
• Strong customer service and problem-solving skills.
• Comfort working across multiple programs, systems, and technology platforms.
• Ability to manage changing priorities in a fast-paced service environment.

Responsibilities

• Lead and support a team of maintenance mechanics across the assigned service territory.
• Promote a strong safety culture and reinforce safe work practices throughout field operations.
• Manage day-to-day elevator service and maintenance operations, including routes, labor, materials, schedules, and operational priorities.
• Coach, support, and develop field employees to promote strong team performance.
• Partner with customers to understand their needs, address concerns, and deliver a positive service experience.
• Monitor route efficiency, callbacks, repair activity, and service performance.
• Coordinate repair needs and follow through on completion.
• Provide operational and technical support to field teams.
• Balance multiple priorities across employees, customers, and field operations.
• Use business systems and technology to effectively manage service activities and communication.

Skills

Elevator industry experience

Team leadership

Customer service

Safety culture

Education

High school diploma

BA/BS degree preferred

Job description

Otis Elevator Company in Salt Lake City seeks a Manager, Service Operations to lead a team of maintenance mechanics across the assigned service territory and drive safe, high‑quality elevator service. You will manage routes, labor, materials, and schedules while partnering with customers to deliver a positive service experience; strong communication and multitasking are essential.

Applicants should have elevator industry experience, a high school diploma (BA preferred), and comfort with multiple