Elevated Server: Master Guest Experience & Service

Soho House & Co; Malibu (CA); Presencial; USD 20.000 - 29.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health care + 401K

Paid time off

Career development

Soho Impact

Learning & Development

Cookhouse & House Tonic

Team events

Team meal

Descripción de la vacante

Soho House in Malibu is seeking an attentive Server to educate members and guests on the menu, allergens, and pairings while delivering elevated service. You will collaborate with FOH and BOH teams, enter orders into the POS, and support guests with requests throughout shifts.

The successful candidate has 2+ years in a similar role, thrives in fast-paced environments, and remains hospitable under pressure. Flexible scheduling, including weekends and holidays, is required.

Formación

• Minimum 2+ years’ experience in similar capacity.
• Thrive in fast-paced, high-volume environments and maintain calm under pressure.
• Hospitable, approachable and passionate about customer service.

Responsabilidades

• Develop and maintain professional relationships with coworkers and management.
• Elevate dining experience with food and drink suggestions and specials.
• Communicate allergies or red flags to management and chef.
• Complete end-of-shift checkout reports and obtain sign-off.
• Adhere to health, safety, and company policies and local laws.
• Ensure accurate plating and timing of courses for members/guests.
• Assist runners and bussers with expo and service bar tickets.
• Clean and stock server alley and bar, polish silverware and glassware.
• Know the menu to advise guests and answer questions.
• Perform other duties as assigned.

Conocimientos

Hospitality experience

POS knowledge

Team player

Customer service

Problem solving

Herramientas

POS systems

Descripción del empleo

Soho House in Malibu is seeking an attentive Server to educate members and guests on the menu, allergens, and pairings while delivering elevated service. You will collaborate with FOH and BOH teams, enter orders into the POS, and support guests with requests throughout shifts.

The successful candidate has 2+ years in a similar role, thrives in fast-paced environments, and remains hospitable under pressure. Flexible scheduling, including weekends and holidays, is required.