Elevated Front Desk & Patient Concierge | Cosmetic Surgery

HR Partners Inc.; Norcross (GA); Presencial; USD 21.000 - 30.000; Jornada completa

Descripción de la vacante

Drainless Aesthetic Institute is hiring a Front Desk and Closer to join its cosmetic surgery team in Kennesaw, GA. The role blends hospitality, front-office operations, lead follow-up, and financial conversations with professional discretion.

The successful candidate will manage consultations, scheduling, deposits, and financing discussions while maintaining HIPAA compliance and a patient-centered approach. Regular hours are 8:00 a.m. to 5:00 p.m., with no required evenings or Saturdays.

Formación

• High school diploma or equivalent required.
• Excellent customer service and interpersonal skills.
• Strong phone, written, and verbal communication abilities.
• Strong organization, follow-up, and time management skills.
• Ability to manage multiple priorities in a patient-facing environment.
• Professional appearance appropriate for a cosmetic surgery practice.
• Ability to discuss pricing and financial information confidently and accurately.
• Ability to maintain confidentiality and exercise sound judgment.
• Familiarity with CRM, scheduling, front-office, payment, and financing systems.

Responsabilidades

• Welcome patients and visitors in a warm, professional, and discreet manner.
• Respond promptly to calls, texts, emails, and inquiries.
• Schedule consultations, pre-operative visits, procedures, and follow-ups.
• Maintain accurate patient demographic, scheduling, and administrative information.
• Provide information regarding services, pricing, deposits, financing options, scheduling, and next steps.
• Conduct financial and closing portions of consultations within approved guidelines.
• Follow up with prospective patients and maintain lead-tracking records.
• Use CRM, scheduling, payment, and financing systems; training provided.
• Support approved marketing and patient-experience activities.
• Track appointment, consultation, cancellation, no-show, collection, and conversion metrics.

Conocimientos

Customer service

Communication

Organization

Time management

Professional appearance

Pricing discussion

Confidentiality

CRM systems

Educación

High school diploma or equivalent

Herramientas

CRM software

Scheduling software

Payment systems

Descripción del empleo

Drainless Aesthetic Institute is hiring a Front Desk and Closer to join its cosmetic surgery team in Kennesaw, GA. The role blends hospitality, front-office operations, lead follow-up, and financial conversations with professional discretion.

The successful candidate will manage consultations, scheduling, deposits, and financing discussions while maintaining HIPAA compliance and a patient-centered approach. Regular hours are 8:00 a.m. to 5:00 p.m., with no required evenings or Saturdays.