Medical Front Desk Coordinator | Patient Experience Lead

NOVA Plastic Surgery and Dermatology; Ashburn (GA); On-site; USD 36,000 - 48,000; Full time

Job summary

Nova Plastic Surgery and Dermatology in Ashburn, GA, seeks a dedicated Front Desk Coordinator to join our full-time team. You will be the first contact for patients, handling calls, scheduling, and payment processing across multiple locations.

The role demands weekend and evening availability, a welcoming demeanor, and strong multitasking in a fast-paced, patient-centered setting. Join a professional, collaborative staff focused on exceptional care.

Qualifications

• Associate degree or 3+ years of relevant front desk/administrative experience.
• Experience in a medical front desk, receptionist, or customer service role.
• Strong verbal and written communication skills.
• Ability to multitask effectively in a fast-paced setting.
• Excellent attention to detail and task prioritization.
• Professional appearance and a patient-service mindset.
• Experience with scheduling software or EMR systems preferred.
• Comfortable handling a high volume of phone calls and inquiries.

Responsibilities

• Greet patients and visitors with professionalism and warmth.
• Answer and manage a multi-line phone system; direct calls.
• Schedule appointments for all providers across locations.
• Convert leads into appointments and follow up with prospective patients.
• Maintain a clean, organized front desk and lobby.
• Manage check-in/check-out, collect payments, document accurately.
• Assist with administrative tasks to support daily operations.
• Collaborate with team members to ensure a cohesive environment.
• Uphold HIPAA confidentiality and compliance.

Skills

Verbal communication

Written communication

Multitasking

Attention to detail

Professional demeanor

Patient service mindset

Education

Associate degree or equivalent

Tools

Scheduling software

EMR systems

Job description

Nova Plastic Surgery and Dermatology in Ashburn, GA, seeks a dedicated Front Desk Coordinator to join our full-time team. You will be the first contact for patients, handling calls, scheduling, and payment processing across multiple locations.

The role demands weekend and evening availability, a welcoming demeanor, and strong multitasking in a fast-paced, patient-centered setting. Join a professional, collaborative staff focused on exceptional care.