Elevated Concierge Lead: Front Desk & Guest Experience

Circles North America; Memphis (TN); In loco; USD 24.000 - 34.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, dental, vision insurance

Long term and short term disability

401k with match

Life insurance

PTO and holidays

Discount programs

Sabbatical

Descrizione del lavoro

Circles North America seeks a Greet Hub Concierge Team Lead to provide professional, high-quality support to employees, visitors, and internal stakeholders in a fast-paced corporate environment. This role blends hospitality, administrative coordination, and daily operations leadership to deliver best-in-class service.

The role reports to the Team Lead, fosters service excellence, and promotes concierge services through events and outreach.

Competenze

• Minimum of 5 years of customer service experience.
• Experience in front desk, concierge, hospitality, workplace services, or a related service environment preferred.
• High school diploma or GED required.
• Proficiency with Microsoft Office Suite, including Word, Outlook, Excel, and Teams.
• Ability to use internet search tools, navigate systems, and complete accurate data entry.

Mansioni

• Provide a warm, polished, and professional welcome to all employees, visitors, and vendors.
• Lead onboarding and training; reinforce accountability across onsite and switchboard responsibilities; ensure seamless handoffs and documentation of open requests.
• Lead the promotion and visibility of concierge services at the location, serving as the face of service delivery.

Conoscenze

Customer service

Front desk

Leadership

Hospitality

Data entry

Microsoft Office

Communication

Formazione

High School Diploma or GED

Strumenti

Microsoft Office Suite

Descrizione del lavoro

Circles North America seeks a Greet Hub Concierge Team Lead to provide professional, high-quality support to employees, visitors, and internal stakeholders in a fast-paced corporate environment. This role blends hospitality, administrative coordination, and daily operations leadership to deliver best-in-class service.

The role reports to the Team Lead, fosters service excellence, and promotes concierge services through events and outreach.