Lead Concierge: Elevate VIP Hospitality

Hilton; Village of Hilton (NY); On-site; USD 75,000 - 110,000; Full time

Job summary

Hilton in 40, TH is seeking a Chief Concierge to oversee the concierge desk, manage VIP services, and coordinate guest experiences with other departments.

You will mentor the concierge team, ensure top-tier service, and handle high-priority guests, while guiding guests to local attractions and hotel offerings.

The role requires strong leadership, excellent communication, flexibility to work nights and weekends, and proficiency with PMS and concierge systems.

Qualifications

• Proven experience in a concierge or guest service role, ideally in a hotel setting.
• Strong leadership and team management skills, with the ability to train and motivate staff.
• In-depth knowledge of local attractions, dining, events, and activities.
• Exceptional communication and interpersonal skills, with the ability to handle high-pressure situations and guest requests.
• Proficiency in English; additional languages are a plus.
• Ability to work flexible hours, including nights, weekends, and holidays.
• Familiarity with hotel property management systems (PMS) and concierge systems is preferred.

Responsibilities

• Delight our guests: Respond promptly and professionally to guest inquiries, requests, and concerns
• Offer recommendations: Provide information and handle arrangements for dining, transportation, events, tours, and local attractions
• Coordinate special services: Arrange for medical care, childcare, floral delivery, and other personalized guest needs
• Manage guest communications: Receive and deliver messages, mail, packages, and faxes
• Support VIP guests: Facilitate seamless registration and elevated service for high-priority guests
• Promote hotel offerings: Share marketing materials and encourage use of hotel services and programs

Skills

Concierge leadership

Guest service

Team management

English proficiency

Tools

PMS familiarity

Concierge systems

Job description

Hilton in 40, TH is seeking a Chief Concierge to oversee the concierge desk, manage VIP services, and coordinate guest experiences with other departments.

You will mentor the concierge team, ensure top-tier service, and handle high-priority guests, while guiding guests to local attractions and hotel offerings.

The role requires strong leadership, excellent communication, flexibility to work nights and weekends, and proficiency with PMS and concierge systems.