Electronics Warranty Claims Specialist

TRG; Westlake (OH); On-site; USD 42,000 - 54,000; Full time

Job summary

TRG in Ohio is seeking a Warranty Transaction Coordinator to manage warranty claims for electronic device repairs. You will validate claims, coordinate approvals, and ensure accurate documentation across customers, technicians, manufacturers, and internal teams.

The role emphasizes attention to detail, data entry accuracy, and adherence to policies while handling multiple cases. You will interact with customers, track progress, and support billing and service coordination in a warehouse repair

Qualifications

• Requires high school diploma or equivalent; associate degree preferred.
• 1–3 years in warranty processing, service coordination, or related field.

Responsibilities

• Review and validate warranty claims for electronic device repairs.
• Coordinate warranty authorizations, approvals, and reimbursements with manufacturers and internal teams.
• Ensure all repair transactions are accurately documented in company systems.
• Verify purchase dates, serial numbers, and warranty coverage terms.
• Communicate warranty status and required documents to customers.
• Collaborate with repair technicians to confirm diagnosis and parts usage.
• Submit claims and supporting documents promptly; track progress and resolve discrepancies.
• Maintain records of warranty transactions and outcomes.
• Identify recurring issues and report trends to management.
• Ensure compliance with company procedures and warranty policies.
• Provide administrative support for billing, returns, and service coordination.

Skills

Attention to detail

Data entry

Communication skills

Time management

Organizational skills

Education

High school diploma or equivalent

Associate degree or higher preferred

Tools

Microsoft Office

Warranty management systems

Database systems

Job description

TRG in Ohio is seeking a Warranty Transaction Coordinator to manage warranty claims for electronic device repairs. You will validate claims, coordinate approvals, and ensure accurate documentation across customers, technicians, manufacturers, and internal teams.

The role emphasizes attention to detail, data entry accuracy, and adherence to policies while handling multiple cases. You will interact with customers, track progress, and support billing and service coordination in a warehouse repair