Warranty Transaction Coordinator

TRG; Westlake (OH); On-site; USD 42,000 - 54,000; Full time

Job summary

TRG in Ohio is seeking a Warranty Transaction Coordinator to manage warranty claims for electronic device repairs. You will validate claims, coordinate approvals, and ensure accurate documentation across customers, technicians, manufacturers, and internal teams.

The role emphasizes attention to detail, data entry accuracy, and adherence to policies while handling multiple cases. You will interact with customers, track progress, and support billing and service coordination in a warehouse repair

Qualifications

• Requires high school diploma or equivalent; associate degree preferred.
• 1–3 years in warranty processing, service coordination, or related field.

Responsibilities

• Review and validate warranty claims for electronic device repairs.
• Coordinate warranty authorizations, approvals, and reimbursements with manufacturers and internal teams.
• Ensure all repair transactions are accurately documented in company systems.
• Verify purchase dates, serial numbers, and warranty coverage terms.
• Communicate warranty status and required documents to customers.
• Collaborate with repair technicians to confirm diagnosis and parts usage.
• Submit claims and supporting documents promptly; track progress and resolve discrepancies.
• Maintain records of warranty transactions and outcomes.
• Identify recurring issues and report trends to management.
• Ensure compliance with company procedures and warranty policies.
• Provide administrative support for billing, returns, and service coordination.

Skills

Attention to detail

Data entry

Communication skills

Time management

Organizational skills

Education

High school diploma or equivalent

Associate degree or higher preferred

Tools

Microsoft Office

Warranty management systems

Database systems

Job description

Description

The Warranty Transaction Coordinator is responsible for managing and processing warranty-related transactions for a company that repairs electronic devices. This role ensures accurate warranty validation, claim submission, documentation, and communication between customers, service technicians, manufacturers, and internal departments. The ideal candidate is highly organized, detail-oriented, and able to manage multiple cases while maintaining excellent customer service and compliance with company and manufacturer policies.

Key Responsibilities

• Review and validate warranty claims for electronic device repairs.
• Coordinate warranty authorizations, approvals, and reimbursements with manufacturers, vendors, and internal teams.
• Ensure all repair transactions are accurately documented and processed in company systems.
• Verify product eligibility, purchase dates, serial numbers, and warranty coverage terms.
• Communicate with customers regarding warranty status, claim requirements, and repair updates.
• Work closely with repair technicians to confirm diagnosis, parts usage, and service completion details.
• Submit warranty claims and supporting documentation in a timely and accurate manner.Track claim progress and resolve discrepancies, denials, or missing information.
• Maintain records of warranty transactions, service histories, and claim outcomes.
• Identify recurring issues or claim trends and report findings to management.
• Ensure compliance with company procedures, manufacturer guidelines, and applicable warranty policies.
• Provide administrative support related to billing, returns, and service coordination as needed.

Qualifications

• High school diploma or equivalent required; associate degree or higher preferred.
• 1–3 years of experience in warranty processing, service coordination, repair administration, customer service, or related field.
• Familiarity with electronic devices, repair operations, or technical service environments preferred.
• Strong attention to detail and accuracy in data entry and documentation.
• Excellent written and verbal communication skills.
• Strong organizational and time management abilities.
• Ability to work with multiple systems and manage competing priorities.
• Proficiency with Microsoft Office and database or warranty management systems.
• Ability to lift up to 25lbs.

Preferred Skills

• Experience handling manufacturer warranty claims or service contracts.
• Knowledge of consumer electronics and common repair workflows.
• Problem-solving skills with the ability to resolve claim issues efficiently.
• Professional and customer-focused communication style.
• Ability to work independently and as part of a team.

This position works in a warehouse repair operations environment. The role may involve regular interaction with customers, technicians, manufacturers, and internal support teams.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.