Electromechanical Repair Technician - Water Systems

Ebro Electronic GmbH; Northern (KY); Hybrid; USD 57,308,000 - 68,770,000; Full time

Benefits offered by this job

Day one medical, dental, and vision

20 days PTO starting day one

Retirement savings plan with company 4

Tuition reimbursement and continuing教育

Career progression opportunities

Volunteer opportunities

Job summary

Xylem is seeking a hands-on repair technician to diagnose, repair, and test advanced instrumentation while coordinating with Engineering, Quality, and Customer Service to improve outcomes. You’ll document findings and contribute to testing procedures, ensuring adherence to quality standards.

The role involves communicating repair evaluations and providing technical support to customers, with opportunities for professional growth and participation in ongoing improvement initiatives.

Qualifications

• High School Diploma or GED required.
• 2+ years in repair, technical service, electromechanical assembly or related field.
• Experience using electronic test equipment and troubleshooting.
• Experience with environmental instrumentation.
• Proficient with Microsoft Office.
• Excellent customer service and communication skills.
• Ability to document repair activities accurately.
• Ability to work overtime.

Responsibilities

• Diagnose, repair, and test electromechanical products and instrumentation.
• Troubleshoot mechanical, electrical, and electronic system issues with test equipment.
• Verify product performance through functional and quality testing.
• Document repair findings, evaluations and service activity.
• Develop and maintain product testing documentation and procedures.
• Communicate repair evaluations, quotations, and service recommendations to customers.
• Provide technical support regarding product performance and repair status.
• Obtain customer authorization for repairs.
• Deliver professional and responsive customer service during repairs.
• Share product quality trends with Engineering and Quality teams.
• Identify recurring issues and improvement opportunities.
• Ensure repairs comply with quality standards and procedures.
• Support warranty and service review processes.
• Enter repair, service, and warranty information into company systems.
• Follow Oracle, SAP, Salesforce processes; maintain records.
• Provide phone support backup for Repair Administration teams.

Skills

Customer service

Communication

Troubleshooting

Independent work

Technical repair

Documentation

Education

High School Diploma or GED

Associate Degree in Electrical Engineering Technology

Technical training in electronics/mechanical systems

Mechatronics/Industrial Maintenance training

Tools

Electronic test equipment

Microsoft Office

ERP (Oracle/SAP)

Job description

Xylem is seeking a hands-on repair technician to diagnose, repair, and test advanced instrumentation while coordinating with Engineering, Quality, and Customer Service to improve outcomes. You’ll document findings and contribute to testing procedures, ensuring adherence to quality standards.

The role involves communicating repair evaluations and providing technical support to customers, with opportunities for professional growth and participation in ongoing improvement initiatives.