Repair Technician
Xylem
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Benefits offered by this job
Job summary
Xylem is seeking a Repair Technician to diagnose, repair, test, and support electromechanical products used by customers worldwide. You’ll combine hands-on repair work with direct customer interaction, working with Engineering, Quality, and Customer Service teams to improve products and outcomes.
Join Xylem to contribute to reliable water monitoring solutions, earn competitive pay, and grow through training, benefits, and a collaborative global team.
Qualifications
- High School Diploma or GED required.
- 2+ years of repair/technical service experience.
- Experience with electronic test equipment and troubleshooting.
- Experience with electromechanical, environmental instrumentation.
- Strong computer skills and MS Office.
- Excellent customer service and communication skills.
- Ability to document repair activities and maintain records.
- Ability to work independently and manage priorities.
- Ability to work overtime as needed.
Responsibilities
- Diagnose, repair, and test electromechanical products.
- Troubleshoot mechanical, electrical, and electronic issues using test equipment.
- Document repair findings and service activity.
- Provide technical support and communicate status to customers.
Skills
Education
Tools
Job description
Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.
Schedule: Monday - Friday, 7:30 AM - 4PM EST
At YSI, a Xylem brand, we're committed to advancing water quality monitoring and helping solve the world's most important water challenges.
We're looking for a technically skilled and customer-focused Repair Technician to diagnose, repair, test, and support sophisticated electromechanical products used by customers around the globe. If you enjoy troubleshooting technical equipment, solving problems, and providing exceptional customer support, this is an opportunity to build a meaningful career while making a global impact.
This role combines hands‑on technical repair work with direct customer interaction. You'll be responsible for diagnosing and repairing advanced instrumentation while collaborating with Engineering, Quality, and Customer Service teams to improve products and customer outcomes. Your expertise will directly impact customer satisfaction, product reliability, and the success of environmental and water monitoring solutions used worldwide.
- Diagnose, repair, and test YSI electromechanical products and instrumentation.
- Troubleshoot mechanical, electrical, and electronic system issues using test equipment and established procedures.
- Verify product performance through functional and quality testing.
- Document repair findings, technical evaluations, and service activity.
- Develop and maintain product testing documentation and procedures.
- Communicate repair evaluations, quotations, and service recommendations to customers.
- Provide technical support regarding product performance and repair status.
- Obtain customer authorization for recommended repairs.
- Deliver professional and responsive customer service throughout the repair process.
- Share product quality trends and market feedback with Engineering and Quality teams.
- Assist in identifying recurring product issues and improvement opportunities.
- Ensure repairs comply with established quality standards and procedures.
- Support warranty and service review processes.
- Enter repair, service, and warranty information into company systems.
- Follow established Oracle, SAP, Salesforce, and quality management processes.
- Maintain accurate repair records and customer communications.
- Provide phone support backup for Repair Administration teams when needed.
- High School Diploma or GED
- 2+ years of experience in repair, technical service, electromechanical assembly, mechanical maintenance, electronics repair, or a related technical field.
- Experience using electronic test equipment and performing troubleshooting and diagnostics.
- Mechanical, technical, electronics, electromechanical, or environmental instrumentation experience.
- Strong computer skills and proficiency with Microsoft Office applications.
- Excellent customer service and communication skills.
- Ability to accurately document repair activities and maintain records.
- Ability to work independently while managing multiple priorities.
- Ability to work overtime as business needs require.
- Associate Degree in Electrical Engineering Technology (EET), Electronics Technology, Mechatronics, Industrial Maintenance, or a related technical discipline.
- Technical school or vocational training in electronics, electrical systems, or mechanical technology.
- Experience supporting electromechanical, environmental monitoring, instrumentation, or industrial equipment.
- Experience with ERP systems such as Oracle or SAP.
- Prior technical repair, service center, or field service experience.
- What We Offer $20-$24/hr. based on experience
- 20 days PTO starting on day one, plus paid company holidays
- Day one medical, dental, and vision coverage
- Generous retirement savings plan with company contribution
- Paid parental leave
- Tuition reimbursement and continuing education support
- Career progression opportunities and skill development programs
- Paid volunteer opportunities through our community engagement program
Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.
At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG).
Proud to be an Equal Employment Opportunity (including disability and veterans) and Aff…
Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed.
Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology!
#XylemCareers #GlobalImpact #WaterInnovation
Through Xylem Watermark, our Corporate Citizenship Program, we provide and protect safe water resources for communities across the world by engaging all stakeholders and educating about water issues.
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