Repair Technician
Xylem
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Benefits offered by this job
Job summary
Xylem is seeking a Repair Technician to diagnose and repair advanced instrumentation and electromechanical products. You will work with Engineering, Quality, and Customer Service teams to ensure reliable solutions and strong customer outcomes.
The role involves hands-on testing, documentation of repairs, and direct communication of evaluations and recommendations to customers, with opportunities for growth and ongoing training. This is a full-time, on-site position with competitive benefits.
Qualifications
- High School Diploma or GED required.
- 2+ years in repair/technical service or related technical field.
- Experience using electronic test equipment and troubleshooting.
- Strong computer skills including MS Office.
- Ability to work overtime as needed.
Responsibilities
- Diagnose, repair, and test YSI electromechanical products and instrumentation.
- Troubleshoot mechanical, electrical, and electronic system issues with test equipment and procedures.
- Verify product performance through functional and quality testing.
- Document repair findings and service activity.
- Enter repair and warranty information into company systems.
Skills
Education
Tools
Job description
Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world’s most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.
Schedule: Monday - Friday, 7:30 AM - 4:00 PM EST
This role combines hands‑on technical repair work with direct customer interaction. You will diagnose and repair advanced instrumentation while collaborating with Engineering, Quality, and Customer Service teams to improve products and customer outcomes. Your expertise will directly impact customer satisfaction, product reliability, and the success of environmental and water monitoring solutions used worldwide.
- Diagnose, repair, and test YSI electromechanical products and instrumentation.
- Troubleshoot mechanical, electrical, and electronic system issues using test equipment and established procedures.
- Verify product performance through functional and quality testing.
- Document repair findings, technical evaluations, and service activity.
- Develop and maintain product testing documentation and procedures.
- Communicate repair evaluations, quotations, and service recommendations to customers.
- Provide technical support regarding product performance and repair status.
- Obtain customer authorization for recommended repairs.
- Deliver professional and responsive customer service throughout the repair process.
- Share product quality trends and market feedback with Engineering and Quality teams.
- Assist in identifying recurring product issues and improvement opportunities.
- Ensure repairs comply with established quality standards and procedures.
- Support warranty and service review processes.
- Enter repair, service, and warranty information into company systems.
- Follow established Oracle, SAP, Salesforce, and quality management processes.
- Maintain accurate repair records and customer communications.
- Provide phone support backup for Repair Administration teams when needed.
- Restoring customer equipment to optimal performance.
- Improving customer satisfaction through accurate and timely repairs.
- Supporting product quality initiatives through technical expertise and feedback.
- Helping customers successfully utilize solutions that monitor and protect critical water resources.
- Contributing to continuous improvement across service and repair operations.
- High School Diploma or GED.
- 2+ years of experience in repair, technical service, electromechanical assembly, mechanical maintenance, electronics repair, or a related technical field.
- Experience using electronic test equipment and performing troubleshooting and diagnostics.
- Mechanical, technical, electronics, electromechanical, or environmental instrumentation experience.
- Strong computer skills and proficiency with Microsoft Office applications.
- Excellent customer service and communication skills.
- Ability to accurately document repair activities and maintain records.
- Ability to work independently while managing multiple priorities.
- Ability to work overtime as business needs require.
- Associate Degree in Electrical Engineering Technology (EET), Electronics Technology, Mechatronics, Industrial Maintenance, or a related technical discipline.
- Technical school or vocational training in electronics, electrical systems, or mechanical technology.
- Experience supporting electromechanical, environmental monitoring, instrumentation, or industrial equipment.
- Experience with ERP systems such as Oracle or SAP.
- Prior technical repair, service center, or field service experience.
- Enjoys troubleshooting and solving technical challenges.
- Takes pride in producing high‑quality, accurate work.
- Is highly organized and detail‑oriented.
- Balances technical expertise with exceptional customer service.
- Learns quickly and adapts to new technology.
- Communicates effectively with customers and cross‑functional teams.
- Takes ownership of issues and follows them through to resolution.
- Competitive compensation
- 20 days PTO starting on day one, plus paid company holidays
- Day one medical, dental, and vision coverage
- Generous retirement savings plan with company contribution
- Paid parental leave
- Tuition reimbursement and continuing education support
- Career progression opportunities and skill development programs
- Paid volunteer opportunities through Xylem Watermark, our community engagement program
- Ability to remain seated while performing testing, diagnostics, and computer‑based work.
- Frequent keyboard and computer usage throughout the day.
- Ability to lift and move equipment and materials up to 30 pounds.
- Ability to safely perform hands‑on repair and testing activities using technical tools and equipment.
- Technical repair and service center environment.
- Frequent use of diagnostic and electronic testing equipment.
- Regular interaction with customers and internal departments, including Engineering, Quality, and Customer Service.
- Standard full‑time schedule with overtime opportunities based on business demands.
Ready to Build Something That Matters? If you’re passionate about technology, enjoy solving technical challenges, and want to make a meaningful impact through products that help protect the world’s water resources, we’d love to hear from you. Join Xylem and help create innovative solutions for a more sustainable world. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities.
At Xylem, you’ll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees’ well‑being through inclusion and belonging, and through our Employee Resource Groups (ERG). We’re proud to be an Equal Employment Opportunity (including disability and veterans) and affirmative action workplace, fostering an inclusive environment free from discrimination or harassment.
We reserve the right to modify this job description and assign additional duties as needed. We are committed to providing reasonable accommodations to enable all employees to perform their essential job functions.
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