Electrical Supply Customer Support Specialist

Kirby Risk; Mount Vernon (IL); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Medical/Dental/Vision insurance

Life Insurance

Tuition reimbursement

401(k) with company match

Job summary

Kirby Risk Electrical Supply in Mt. Vernon, IL is seeking a Customer Service Representative to help customers, vendors, and teammates ensure orders are accurate and products are available when needed.

You will support sales efforts, manage multiple tasks, and participate in branch operations while building strong relationships with customers. This role requires reliable communication, and a willingness to learn new products and systems.

Qualifications

• College coursework and/or 2+ years of relevant work experience.
• Strong written, verbal, and interpersonal communication skills.
• Detail-oriented with solid organizational and time-management skills.
• Experience in business-to-business sales or electrical distribution preferred.

Responsibilities

• Provide responsive customer service by phone, email, at the counter, and through order processing.
• Partner with outside sales representatives to support customer accounts and identify solutions.
• Coordinate with vendors to help ensure products are delivered accurately and on schedule.
• Assist with product promotions, training opportunities, and other branch initiatives.
• Support daily branch operations, including: Counter and Inside Sales, Warehousing and Inventory Management, Vendor and Customer Communications, Order Entry and Product Support.

Skills

Communication skills

Time management

Attention to detail

Adaptability

B2B sales experience

Job description

Kirby Risk Electrical Supply in Mt. Vernon, IL is seeking a Customer Service Representative to help customers, vendors, and teammates ensure orders are accurate and products are available when needed.

You will support sales efforts, manage multiple tasks, and participate in branch operations while building strong relationships with customers. This role requires reliable communication, and a willingness to learn new products and systems.