Customer Service Representative

KirbyRisk; Indianapolis (IN); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Medical, RX, Dental, and Vision ins

Life insurance & Employee Assistance

Tuition reimbursement & on-the-job

401(k) with company match & Profit

Job summary

Kirby Risk Electrical Supply in Indianapolis, IN is seeking a Customer Service Representative to be the go-to resource for customers at the counter. You’ll handle inquiries, provide product recommendations, process orders, and coordinate with vendors to ensure on-time deliveries.

The ideal candidate has 2+ years in customer service, strong communication, and detail-oriented organizational skills. A forklift background is a plus; ability to lift up to 50 lbs is expected.

Qualifications

• College coursework and/or 2+ years of relevant work experience.
• Strong written, verbal, and interpersonal communication skills.
• Detail-oriented with excellent organizational abilities.
• Quick learner who’s eager to grow and apply new knowledge.
• Experience in business-to-business sales or electrical distribution preferred.

Responsibilities

• Deliver outstanding customer service, exceeding expectations and honoring commitments.
• Partner with outside sales to support customers and strengthen relationships.
• Coordinate with vendors to ensure on-time, accurate product delivery.
• Support marketing efforts such as product launches and training events.
• Handle counter and inside sales, warehousing, inventory management, and order entry.

Skills

Customer service

Communication skills

Detail-oriented

Multitasking

Inventory awareness

Education

College coursework

Tools

Forklift

Job description

Customer Service Representative – Electrical Supply (Indianapolis, IN)

Are you the person customers look for when they walk in—because you know your stuff and get things done? Do you enjoy solving problems on the spot, building real relationships at the counter, and being the go-to resource customers trust to keep their jobs moving?

If so, we want you on our team.

AtKirby Risk Electrical Supply, our Customer Service Representatives play a vital role in helping customers get the products and solutions they need—on time, every time. You’ll join a team that values accuracy, collaboration, and a commitment to excellence.

What You’ll Do as a Customer Service Representative

In this multi-faceted role, you’ll be the go-to contact for customer needs, providing top-tier support and ensuring every interaction reflects the Kirby Risk standard of service.

You’ll:

• Deliver outstanding customer service—exceeding expectations and honoring every commitment.
• Partner with outside sales to support customers and strengthen relationships.
• Coordinate with vendors to ensure products are delivered accurately and on schedule.
• Support corporate marketing efforts such as product launches and training events.
• Engage in a variety of responsibilities, including:
  • Counter and Inside Sales
  • Warehousing and Inventory Management
  • Vendor and Customer Communications
  • Order Entry and Product Support

What Makes You a Great Fit

• College coursework and/or 2+ years of relevant work experience
• Strong written, verbal, and interpersonal communication skills
• Detail-oriented with excellent organizational abilities
• Quick learner who’s eager to grow and apply new knowledge
• Experience in business-to-business sales or electrical distribution preferred

What to Expect in This Role

• Ability to lift up to 50 lbs.
• Valid driver’s license required
• Comfort with multi-line phone systems and warehouse operations
• Experience with inventory management and loading/unloading shipments
• Forklift experience a plus
• Schedule: Monday–Friday, 7 am–5 pm, with overtime as needed

Why Kirby Risk?

Founded in 1926, Kirby Risk is a trusted leader in electrical supply, manufacturing, and mechanical solutions. Our culture is built on teamwork, respect, and a shared commitment to helping our customers succeed.

When you join Kirby Risk, you’re not just taking a job—you’re building a career with opportunities for growth and development.

Benefits That Work for You

We offer a comprehensive package designed to support your health, career, and future:

• Medical, RX, Dental, and Vision insurance
• Life insurance & Employee Assistance Programs
• Tuition reimbursement & on-the-job training
• 401(k) with company match & Profit Sharing

Ready to be part of a team that delivers for customers and each other?