Electrical Service Coordinator - Dispatch & Customer Care

Gt-Electric; Lorton (VA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental and vision coverage

Disability insurance

Life insurance

Voluntary plans

HRA contributions

401(k) with employer match

Paid time off

Sick leave

Job summary

GT Electric Service / LampPost Electric seeks an organized, customer-focused Service Coordinator to support residential and commercial electrical service operations. This in-office role coordinates requests, creates work orders, schedules electricians, and ensures service calls are documented for billing.

The ideal candidate is dependable, detail-oriented, and able to communicate professionally with homeowners, property managers, facility teams, general contractors, suppliers, and electricians

Qualifications

• 2+ years of experience in scheduling, dispatch, customer service, service coordination, or office coordination.
• Experience in electrical contracting, construction, HVAC, plumbing, fire/security, facilities maintenance, or another field-service environment preferred.
• Familiarity with electrical terminology, service work, materials, and field-service operations preferred.
• Strong verbal and written communication skills, including professional phone and email communication.
• Strong organizational skills with the ability to manage multiple work orders and changing priorities.
• Comfortable using computers, email, spreadsheets, scheduling systems, and other digital tools.
• Ability to gather accurate information and maintain detailed records.
• Ability to stay calm, organized, and professional when handling urgent service needs and schedule changes.
• Ability to communicate effectively with customers, technicians, contractors, suppliers, and other stakeholders.

Responsibilities

• Answer incoming electrical service calls, emails, and online service requests.
• Gather customer, site, access, equipment, and service information and create complete work orders.
• Schedule and dispatch residential and commercial electricians based on technician availability, job requirements, location, and urgency.
• Coordinate emergency service calls, troubleshooting requests, repairs, warranty work, and return visits.
• Monitor technician status, appointment changes, job progress, material needs, and customer communications.
• Communicate schedule updates and service information clearly with customers and field personnel.
• Track parts and materials that are on order or required for upcoming and return visits.
• Track pending proposals, purchase orders, permits, inspections, and follow-up work.
• Review work-order documentation for completeness and accuracy before invoicing and job closeout.
• Help maintain accurate records of completed work, customer approvals, materials, and technician notes.
• Support efficient routing, technician productivity, accurate billing, and a positive customer experience.
• Coordinate information between customers, technicians, suppliers, and internal team members to keep service work moving.

Skills

Scheduling

Dispatch

Customer service

Office coordination

Communication

Organizational skills

Computer skills

Tools

Scheduling software

Email/CRM tools

Job description

GT Electric Service / LampPost Electric seeks an organized, customer-focused Service Coordinator to support residential and commercial electrical service operations. This in-office role coordinates requests, creates work orders, schedules electricians, and ensures service calls are documented for billing.

The ideal candidate is dependable, detail-oriented, and able to communicate professionally with homeowners, property managers, facility teams, general contractors, suppliers, and electricians