Electrical Service Department Coordinator

USA Hometown Experts; Opelika (AL); On-site; USD 42,000 - 64,000; Full time

Job summary

Dixie Electric, Plumbing & Air in Opelika, Alabama is seeking a motivated, highly organized Electrical Service Department Coordinator to join our Commercial & Industrial team. You will coordinate and schedule service calls, dispatch technicians, and manage daily work orders to ensure smooth operation and timely invoicing.

A strong communicator with attention to detail, you will interact with customers, electricians, service managers, and project managers, maintain accurate documentation, and

Qualifications

• Exceptional organizational and multitasking skills.
• Strong communication and customer service abilities.
• Dependable, punctual, and detail oriented.
• Ability to prioritize responsibilities in a busy service environment.
• Proficient with computers, scheduling software, and MS Office/Excel.
• Pass a drug test and background check.
• Experience in dispatching, scheduling, or office coordination preferred.
• Electrical, HVAC, plumbing, or construction industry experience is a plus.
• ServiceTitan experience is a plus but not required.

Responsibilities

• Coordinate and schedule electrical service calls, technicians, and daily work assignments.
• Answer incoming customer calls promptly and professionally.
• Communicate effectively with customers, electricians, service managers, and project managers.
• Manage service appointments, dispatching, and scheduling changes.
• Maintain accurate work orders, customer information, and service documentation.
• Create and provide customers with invoices.
• Assist with billing follow-ups, and outstanding accounts receivable.
• Track open work orders and ensure completed work is processed for timely invoicing.
• Support department productivity, operational efficiency, and customer satisfaction.
• Utilize ServiceTitan or similar service management software.

Skills

Organizational skills

Multitasking

Communication

Customer service

Punctuality

Detail orientation

Problem solving

Teamwork

Tools

Scheduling software

Microsoft Office

Microsoft Excel

ServiceTitan

Job description

Description

Dixie Electric, Plumbing & Air is seeking a motivated, highly organized, and customer-focused Electrical Service Department Coordinator to join our growing team in Opelika, Alabama!

We are looking for someone who takes pride in their work, thrives in a fast-paced environment, and understands that excellent communication, teamwork, and attention to detail are essential to delivering outstanding customer service.

This is more than just an office position. You will play a vital role in the daily success, efficiency, profitability, and continued growth of our Commercial & Industrial Electrical Service Department.

• Coordinate and schedule electrical service calls, technicians, and daily work assignments.
• Answer incoming customer calls promptly and professionally.
• Communicate effectively with customers, electricians, service managers, and project managers.
• Manage service appointments, dispatching, and scheduling changes.
• Maintain accurate work orders, customer information, and service documentation.
• Create and provide customers with invoices.
• Assist with billing follow-ups, and outstanding accounts receivable.
• Track open work orders and ensure completed work is processed for timely invoicing.
• Support department productivity, operational efficiency, and customer satisfaction.
• Utilize ServiceTitan or similar service management software.

Requirements

• Exceptional organizational and multitasking skills.
• Strong communication and customer service abilities.
• Dependable, punctual, and detail oriented.
• Ability to prioritize responsibilities in a busy service environment.
• Comfortable working with computers, scheduling software, and Microsoft Office and Microsoft Excel.
• A proactive attitude with the ability to solve problems independently.
• Positive attitude, professional appearance, and a strong work ethic.
• Previous dispatching, scheduling, office coordination, or service industry experience preferred.
• Electrical, HVAC, plumbing, or construction industry experience is a plus.
• ServiceTitan experience is a plus but not required.
• Ability to pass a drug test and background check.