Residential Plumbing Service Lead: Growth & Training

Dixie Electric, Plumbing, Air and Doors; Opelika (AL); On-site; USD 70,000 - 95,000; Full time

Job summary

Dixie Electric, Plumbing, Air and Doors in Opelika, AL is seeking a Residential Service Manager with integrity and professionalism to lead our service and installation teams. The role emphasizes strong leadership, safety, and a commitment to customer satisfaction in a busy, family-owned environment.

You will supervise field technicians, recruit and train staff, coordinate scheduling and workloads, monitor budgets, ensure permits and quality work, and promote a proactive safety culture while

Qualifications

• Strong leadership and communication skills.
• Ability to multi-task in a fast-paced environment.
• Experience leading service technicians and installation crews.
• Ability to work well in a team and manage field operations.

Responsibilities

• Supervise and lead Residential Plumbing Service Technicians and Installation Crews.
• Recruit, interview, train, manage, and evaluate field technicians.
• Conduct ride-alongs with technicians and provide feedback.
• Ensure all repairs and installs meet quality standards and obtain permits when needed.
• Communicate and monitor goals; manage workload and schedules for profitability.
• Dispatch technicians effectively and assist with field issues as needed.
• Lead weekly meetings and uphold OSHA safety standards.
• Promote safety culture and ensure compliance with laws and company policies.
• Provide feedback to management on market trends and revenue opportunities.
• Manage departmental budget and achieve gross margin targets.

Skills

Leadership

Communication

Teamwork

Multi-tasking

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Dixie Electric, Plumbing, Air and Doors in Opelika, AL is seeking a Residential Service Manager with integrity and professionalism to lead our service and installation teams. The role emphasizes strong leadership, safety, and a commitment to customer satisfaction in a busy, family-owned environment.

You will supervise field technicians, recruit and train staff, coordinate scheduling and workloads, monitor budgets, ensure permits and quality work, and promote a proactive safety culture while