Strategic Leader — Commercial Electrical Services & Operations

Dixie Electric, Plumbing, Air and Doors; Opelika (AL); On-site; USD 90,000 - 120,000; Full time

Job summary

Dixie Electric, Plumbing, Air and Doors in Opelika, AL seeks a Commercial Service Electrical Service Manager to oversee daily operations, manage service technicians, and grow the commercial electrical service department.

The ideal candidate will have extensive commercial electrical system knowledge, strong leadership and customer service skills, and the ability to meet departmental financial and performance goals.

Qualifications

• Minimum 5 years in commercial electrical service or related field.
• Prior supervisory/managerial experience in service operations.
• Strong NEC, OSHA, and electrical safety knowledge.
• Experience with service management software and estimating tools.

Responsibilities

• Oversee daily commercial electrical service operations, including calls, repairs, and maintenance.
• Coordinate technician schedules, dispatching, and emergency service requests.
• Monitor response times, quality, productivity, and customer satisfaction.
• Ensure work is completed safely, on time, and within budgets.
• Mentor technicians and support recruiting and onboarding.
• Develop proposals, service agreements, and pricing strategies.

Skills

Leadership

Customer service

Scheduling

Electrical knowledge

Problem solving

Communication

Education

High school diploma

Technical degree preferred

Tools

Field service software

Estimating tools

Scheduling systems

Job description

Dixie Electric, Plumbing, Air and Doors in Opelika, AL seeks a Commercial Service Electrical Service Manager to oversee daily operations, manage service technicians, and grow the commercial electrical service department.

The ideal candidate will have extensive commercial electrical system knowledge, strong leadership and customer service skills, and the ability to meet departmental financial and performance goals.