Electrical Distribution CSR – In-Person (ND)

Border States Industries, Inc.; Watford City (ND); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Vision benefits

ESOP

401(k) Retirement Plan

Job summary

Border States Industries, Inc. in Watford City, ND seeks a Customer Service Representative to support the daily operations of the Customer Service Team, promote sales, obtain orders, and provide service to customers.

This role handles order entry, pricing, and follow-ups on technical inquiries, maintains reports, assists with marketing and pricing development, and collaborates with Sales and Financial Services to resolve billing issues.

Qualifications

• Minimum of a 2-year business/trade degree preferred or the equivalent in work experience.
• Minimum of 2 years of prior customer service, city desk, or sales experience with strong knowledge of electrical products and systems preferred.
• Technical ability to understand electrical systems with a minimum of 2 years of prior electrical distribution experience preferred.
• Ability to read, write, and speak in English preferred.
• Prefer strong working knowledge of PC for Windows, Microsoft Office (Excel, Word, and PowerPoint), internet, email, and SAP software.

Responsibilities

• Works closely with Border States’ sales and marketing staff to meet and exceed Branch sales and gross profit objectives.
• Obtain orders and provide proactive customer service sales and service functions including order entry, expediting, pricing, returns, coordinate deliveries and follow-up on customer inquiries, as required.
• Provides timely follow-up on customer technical inquiries and requests.
• Maintains Open Order Reports, Billing Block Reports and other reports deemed necessary on a consistent basis.
• Actively participates in the marketing and sale of Border States’ products and services.
• Consistently provides responsive, quality service to meet and exceed customer expectations.
• Provides input to BSE personnel on customer needs or concerns regarding pricing, inventory, products, competition and procedures.

Skills

Customer service

Communication

Organizational skills

Team collaboration

English proficiency

Education

2-year business/trade degree

Tools

SAP

Microsoft Office

Job description

Border States Industries, Inc. in Watford City, ND seeks a Customer Service Representative to support the daily operations of the Customer Service Team, promote sales, obtain orders, and provide service to customers.

This role handles order entry, pricing, and follow-ups on technical inquiries, maintains reports, assists with marketing and pricing development, and collaborates with Sales and Financial Services to resolve billing issues.