Electrical Customer Service Specialist

Border States Industries, Inc.; Florence (SC); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Health, Dental and Vision Benefits

Employee Stock Ownership Plan (ESOP)

401(k) Retirement Plan

Paid Holidays

Job summary

Border States Industries, Inc. in Florence, SC, is seeking a Customer Service Representative to support day-to-day Customer Service Team activities.

You will promote sales, obtain orders, and provide timely follow-up on technical inquiries while maintaining reports and aiding pricing development. The role involves assisting with marketing efforts, handling billing issues, and ensuring responsive, high-quality service to customers.

Qualifications

• Minimum of a 2-year business/trade degree preferred or the equivalent in work experience.
• Minimum of 2 years of prior customer service, city desk, or sales experience with strong knowledge of electrical products and systems preferred.
• Technical ability to understand electrical systems with a minimum of 2 years of prior electrical distribution experience preferred.
• Ability to read, write, and speak in English preferred.
• Prefer strong working knowledge of PC for Windows, Microsoft Office (Excel, Word, and PowerPoint), internet, email, and SAP software.

Responsibilities

• Works closely with Border States’ sales and marketing staff to meet and exceed Branch sales and gross profit objectives.
• Obtains orders and provides proactive customer service sales and service functions including order entry, expediting, pricing, returns, coordinate deliveries and follow-up on customer inquiries, as required.
• Provides timely follow-up on customer technical inquiries and requests.
• Maintains Open Order Reports, Billing Block Reports and other reports deemed necessary on a consistent basis.
• Actively participates in the marketing and sale of Border States’ products and services.
• Consistently provides responsive, quality service to meet and exceed customer expectations.
• Provides input to BSE personnel on customer needs or concerns regarding pricing, inventory, products, competition and procedures.
• Coordinates with the Customer Financial Services staff to resolve customer-billing problems resulting from errors in pricing, shipping, delivery or other credit areas.
• Provides input to the pricing and purchasing areas on product evaluations, code descriptions, inventory management, pricing development, and other related functions.
• Attends sales meetings and training programs, as required.
• May assist with sales meetings and trade shows, as needed.
• May develop quotations and request bid or performance bonds for customers within company profit objectives and guidelines.
• Performs other duties as assigned by supervisor or designate.

Skills

Customer service

Communication

Organizational skills

Education

Two-year business/trade degree or equivalent

Tools

PC for Windows

Microsoft Office (Excel, Word, PowerPoint)

Internet & Email

SAP software

Job description

Border States Industries, Inc. in Florence, SC, is seeking a Customer Service Representative to support day-to-day Customer Service Team activities.

You will promote sales, obtain orders, and provide timely follow-up on technical inquiries while maintaining reports and aiding pricing development. The role involves assisting with marketing efforts, handling billing issues, and ensuring responsive, high-quality service to customers.