Electrical Customer Service Specialist

Border States Industries, Inc.; Florence (SC); Vor Ort; USD 35.000 - 52.000; Vollzeit

Benefits dieser Stelle

Health, Dental and Vision Benefits

Employee Stock Ownership Plan (ESOP)

401(k) Retirement Plan

Paid Holidays

Zusammenfassung

Border States Industries, Inc. in Florence, SC, is seeking a Customer Service Representative to support day-to-day Customer Service Team activities.

You will promote sales, obtain orders, and provide timely follow-up on technical inquiries while maintaining reports and aiding pricing development. The role involves assisting with marketing efforts, handling billing issues, and ensuring responsive, high-quality service to customers.

Qualifikationen

• Minimum of a 2-year business/trade degree preferred or the equivalent in work experience.
• Minimum of 2 years of prior customer service, city desk, or sales experience with strong knowledge of electrical products and systems preferred.
• Technical ability to understand electrical systems with a minimum of 2 years of prior electrical distribution experience preferred.
• Ability to read, write, and speak in English preferred.
• Prefer strong working knowledge of PC for Windows, Microsoft Office (Excel, Word, and PowerPoint), internet, email, and SAP software.

Aufgaben

• Works closely with Border States’ sales and marketing staff to meet and exceed Branch sales and gross profit objectives.
• Obtains orders and provides proactive customer service sales and service functions including order entry, expediting, pricing, returns, coordinate deliveries and follow-up on customer inquiries, as required.
• Provides timely follow-up on customer technical inquiries and requests.
• Maintains Open Order Reports, Billing Block Reports and other reports deemed necessary on a consistent basis.
• Actively participates in the marketing and sale of Border States’ products and services.
• Consistently provides responsive, quality service to meet and exceed customer expectations.
• Provides input to BSE personnel on customer needs or concerns regarding pricing, inventory, products, competition and procedures.
• Coordinates with the Customer Financial Services staff to resolve customer-billing problems resulting from errors in pricing, shipping, delivery or other credit areas.
• Provides input to the pricing and purchasing areas on product evaluations, code descriptions, inventory management, pricing development, and other related functions.
• Attends sales meetings and training programs, as required.
• May assist with sales meetings and trade shows, as needed.
• May develop quotations and request bid or performance bonds for customers within company profit objectives and guidelines.
• Performs other duties as assigned by supervisor or designate.

Kenntnisse

Customer service

Communication

Organizational skills

Ausbildung

Two-year business/trade degree or equivalent

Tools

PC for Windows

Microsoft Office (Excel, Word, PowerPoint)

Internet & Email

SAP software

Jobbeschreibung

Border States Industries, Inc. in Florence, SC, is seeking a Customer Service Representative to support day-to-day Customer Service Team activities.

You will promote sales, obtain orders, and provide timely follow-up on technical inquiries while maintaining reports and aiding pricing development. The role involves assisting with marketing efforts, handling billing issues, and ensuring responsive, high-quality service to customers.