Dispatch & Sales Admin Clerk — Flexible Schedule

CenterPoint Energy, Inc.; Minneapolis (MN); On-site; USD 31,000 - 44,000; Full time

Job summary

CenterPoint Energy is seeking a LCL12 Sales Administration HSP (Dispatch - Clerk 8) in Minnesota. The role schedules and routes equipment installation jobs, manages installer relations, and supports customer satisfaction by coordinating resources across geographic areas and installer availability.

The position requires two years of order processing or dispatch experience and a high school diploma or equivalent, with responsibilities including CRM data entry, SAP payments, and ensuring clear

Qualifications

• Requires a high school diploma or the equivalent knowledge of English, basic mathematics (addition, subtraction, multiplication, division and the calculation of fractions and/or percentages), grammar and punctuation.
• Requires two years of order processing or dispatch experience in service or sales environment.
• We want you to know: Being a part of CenterPoint Energy is an opportunity to make a positive impact and contribute to daily life and communities.

Responsibilities

• Schedules and routes equipment installation jobs daily utilizing installer availability, expertise, and geographical location.
• Develops and communicates contingencies when demand exceeds capacity.
• Enters orders into CRM daily with updated installer information.
• Processes down payments in SAP and forwards to Remittance daily.
• Prints and distributes customer thank you letters with permit numbers at appropriate intervals.
• Ensures proper communication between the customer, installer, sales representative, and city inspector to ensure customer expectations are met.
• Uses independent judgment to identify problems at their source and aids in the negotiation of settlements while making decisions that affect cost, margin, customer satisfaction and business growth objectives.
• Develops tracking and monitoring systems for efficiency and timely customer interaction.
• Provides flexibility in job duties and willingness to complete other tasks as needed to back up other positions.

Skills

Order processing

Dispatch coordination

Customer service

Education

High school diploma or equivalent

Tools

CRM

SAP

Job description

CenterPoint Energy is seeking a LCL12 Sales Administration HSP (Dispatch - Clerk 8) in Minnesota. The role schedules and routes equipment installation jobs, manages installer relations, and supports customer satisfaction by coordinating resources across geographic areas and installer availability.

The position requires two years of order processing or dispatch experience and a high school diploma or equivalent, with responsibilities including CRM data entry, SAP payments, and ensuring clear