Electrical Dispatcher

Minneapolis Saint Paul Plumbing Heating Air, Inc.; Woodbury (MN); Hybrid; USD 32,000 - 39,000; Full time

Benefits offered by this job

Starting pay: $23.00 - $28.00 per hour

Medical & Dental - 100% company-paid

PTO: Paid vacation & paid holidays

Life Insurance

Short-Term & Long-Term Disability

401(k) with Profit Sharing & Safe Harb

Job summary

MSP Plumbing Heating Air in Woodbury, MN is seeking a full-time in-office Dispatch for the Electrical Department. You will build and run the daily electrical board, assigning calls and sequencing the day while coordinating with technicians and customers.

You’ll match technicians to jobs, ensure timely updates, and handle permits with city offices. The role requires strong dispatch experience and proficiency with ServiceTitan.

Qualifications

• Dispatch or scheduling experience handling high-volume customer interactions.
• Calm, focused and able to manage multiple tasks under pressure.
• Clear communication with technicians, customers, and internal teams.

Responsibilities

• Build and run the daily electrical board — assign calls, sequence the day, adjust as it changes.
• Match the technician to the job by skill, licensing, location, and customer.
• Keep technicians moving and customers informed when timing shifts.
• Pull electrical permits ahead of the crew and follow up with the city until issued.
• Draft the on-call and weekend schedule for the Electrical Service Manager to finalize.
• Coordinate with other dispatchers to ensure coverage across departments.
• Maintain accurate job records in ServiceTitan for billing and follow-up.
• Flag capacity problems early to avoid weekly losses.

Skills

Dispatch experience

Scheduling

High-volume customer service

Calm under pressure

Organized

Clear communicator

Background check passed

High school diploma

Education

High school diploma or equivalent

Tools

ServiceTitan experience

Job description

Woodbury, MN, Full-time, in office, $23.00 - $28.00 per hour

Run the Board for a Growing Electrical Department

A new seat, because electrical is outgrowing the old one.

You would be building this seat, not inheriting someone else's version of it. MSP has been family-owned since 1918 and is approaching fourth generation ownership.

What Makes MSP Different

Your Family Comes First - Period.

Soccer games, school plays, family dinners - you'll be there. We build schedules around the reality that our team members are parents, partners, and people with lives outside of work. This isn't a perk. It's part of our culture.

Your Board, Your Call

You own the electrical schedule. You decide who goes where and in what order, and you have the manager's backing when you make the call. We are not looking for someone to take dictation from a screen.

Locally & Independently Owned

Not a franchise. Not private equity-backed. MSP is a family business approaching 4th generation ownership - that kind of continuity says everything about how we operate. Your feedback reaches the people who make decisions, and you'll know your leaders by name.

Who We’re Looking For

Dispatch is a people job as much as a scheduling job. You are talking to customers having a bad day and technicians having a long one, often at the same time.

• Dispatch, scheduling or high-volume customer service experience
• ServiceTitan experience strongly preferred
• Calm under pressure - a full board and a ringing phone do not rattle you
• Organized enough to hold a day in your head and a week on the screen
• A clear communicator with technicians, customers and other departments
• Comfortable making a call and standing behind it
• Able to pass a background and drug test
• High school diploma or equivalent

What You'll Do

When the board runs well, technicians work and customers get taken care of. That is this job.

• Build and run the daily electrical board - assigning calls, sequencing the day, and adjusting as it changes
• Match the technician to the job: skill, licensing, location and the customer in front of them
• Keep technicians moving and keep customers informed when timing shifts
• Pull electrical permits ahead of the crew and follow up with the city until they are issued
• Draft the on-call and weekend schedule for the Electrical Service Manager to finalize
• Work with the other dispatchers when a day needs coverage across departments
• Keep the job record clean in ServiceTitan so billing and follow-up actually work
• Flag capacity problems early - before the week is already lost

Your Benefits Package

• Starting pay: $23.00 - $28.00 per hour, depending on experience
• Medical & Dental - 100% company-paid
• PTO: Paid vacation & paid holidays
• Life Insurance, Short-Term & Long-Term Disability
• 401(k) with Profit Sharing & Safe Harbor
• Paid training and ongoing professional development

About MSP Plumbing Heating Air

We're a locally owned Twin Cities company that has been committed to our customers - and our people - since 1918. Our core values - commitment, family feeling, success for all, keep moving forward, better together, and transparency - aren't wall art. They show up every day in how we treat each other.

Ready to run a board that's actually yours?

Equal Opportunity Employer, including disabled and veterans.