Electrical Dispatch & Scheduling Specialist

VPC Electric; Coeur d'Alene (ID); Hybrid; USD 37,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Paid holidays

401(k) with company match

Vision insurance

Job summary

VPC Electric is hiring a Dispatch Service Representative to manage incoming service requests, prioritize scheduling, and coordinate with electricians and the operations team. You will act as the communications hub between customers, field technicians, and management to deliver reliable electrical service.

The role emphasizes strong organization, multilingual customer service skills, and proactive problem-solving in a fast-paced environment.

Qualifications

• Minimum 2 years of dispatch, scheduling, or project coordination experience in a service-based industry.
• High school diploma or equivalent.
• Strong organizational and time-management skills.
• Excellent written and verbal communication skills.
• Strong customer service and relationship-building abilities.
• Ability to prioritize multiple tasks while maintaining accuracy.
• Proficiency with Microsoft Office and computer-based scheduling software.
• Positive attitude with a solution-oriented mindset.

Responsibilities

• Receive, prioritize, and schedule incoming residential and commercial service requests.
• Dispatch electricians based on location, skill set, availability, and job urgency.
• Monitor technician schedules and adjust as priorities change.
• Coordinate emergency service requests and schedule changes.
• Maximize technician productivity while minimizing drive time and downtime.

Skills

Dispatch experience

Scheduling

Project coordination

Customer service

Time management

Communication skills

MS Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Scheduling software

Job description

VPC Electric is hiring a Dispatch Service Representative to manage incoming service requests, prioritize scheduling, and coordinate with electricians and the operations team. You will act as the communications hub between customers, field technicians, and management to deliver reliable electrical service.

The role emphasizes strong organization, multilingual customer service skills, and proactive problem-solving in a fast-paced environment.